Director, U.S. Small Business - Core Product Innovation and Acceptance

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, U.S. Small Business – Core Product Innovation and Acceptance

Director, U.S. Small Business – Core Product Innovation and Acceptance

Overview :

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Mastercard's North America (NAM) Small Business Segment team is responsible for advancing Mastercard's efforts to address the needs of small businesses. Employing a holistic, needs-based approach, we partner with banks, fintechs, and governments to equip small businesses in the U.S. and Canada with the carded and non-carded solutions that can help them thrive.

The Director of U.S. Small Business Growth will be responsible for designing and executing key strategic priorities for our business. This high-visibility role will be responsible for owning our acceptance strategy and merchant acquirer / processor optimization; scaling new payment tools within small business; and driving secular shift, i.e., converting small business transactions from check and cash to card. We are looking for a motivated, nimble leader who will deliver tangible business impact and help to craft the horizon of our fast-growing business.

Are you a self-starter who can bridge strategy to execution and effectively influence others?

Do you have broad knowledge of the payments and card landscape, including knowledge of the latest trends in acceptance and digital payments?

Are you passionate about supporting small businesses?

In this role you will :

Own the end-to-end U.S. small business acceptance strategy, including acceptance partnership, narratives, and solutions with a focus on driving secular shift and increasing market share.

Design and execute a proactive processors and acquirers strategy focused on addressing this segment's unique needs and delivering Gross Dollar Value (GDV) / revenue for Mastercard.

Partner closely with the sales and account teams to provide ongoing product support to processors and acquirers, address customer inquiries, and identify and scale strategic optimization initiatives.

Partner closely across the SME team and with key cross-functional partners across the organization such as Commercial Product, Legal, Loyalty, Data and Services.

Oversee the overall product line strategy for SME, with a specific focus on card and beyond card product differentiation across small business, mid-market, and large-market product tiers.

Work with cross-functional partners to ensure that the small business segment is prioritized in new product development roadmaps and own the commercialization of those initiatives in the region.

Identify and execute upon net new growth / innovation opportunities for small business – within Commercial and New Payment Flows (CNPF), Mastercard overall, or externally – and evaluate the strategic and financial impact of those opportunities.

Represent your initiatives across Mastercard, including with senior executives, and bring them to market through strong influencing, analytical, and strategic skills.

All about you :

You have a sense of urgency and know how to navigate a matrixed organization to drive results.

You are a data-driven, curious, strategic thinker with a passion for understanding complex topics and applying them to your business.

You have a proven track record of designing and delivering end-to-end product strategies.

You have extensive experience in the areas of card, payments innovation, or acceptance; small business, fintech, or processor / acquirer experience is a plus.

You can build trust through strong relationships with both internal and external stakeholders, and you have a track record of delivering business impact through cross-functional collaboration.

You are an excellent communicator with superb presentation skills.

You are a team player who embodies the Mastercard Way.

Bachelor's degree required; Master's degree is a plus.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include : insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include : 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York : $170,000 - $273,000 USD

New York City, New York : $178,000 - $284,000 USD