Customer Success Manager
Stand 8USA, California, Los Angeles- Part-time
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India
We're looking for a passionate Customer Success Manager to help small and medium businesses transform how they advertise on TV and Connected TV (CTV). You'll support clients using a cutting-edge self-serve Ads Manager platform, empowering them to create, manage, and optimize impactful campaigns that reach audiences across television and streaming.
In this role, you'll act as the primary point of contact for high-value SMB customers, guiding them through onboarding, engagement, and campaign success. As a Customer Success Manager, you'll also play a key role in shaping a growing Customer Success organization by bringing creativity, structure, and energy to every interaction. Your ability to deliver excellent customer services and ensure client satisfaction will be essential to success.
As a senior Customer Success Manager, you will also collaborate cross-functionally to ensure seamless support and impactful results for every advertiser.
Key Responsibilities
- Manage customer relationships to drive activation, adoption, and retention.
- Onboard new SMB advertisers and build tailored engagement strategies.
- Serve as an Ads Manager platform expert, advising on best practices and campaign optimizations.
- Collaborate closely with marketing and sales teams as a Customer Success Manager to identify growth opportunities.
- Own individual renewal and revenue goals for self-serve advertisers.
- Maintain an active cadence of calls, meetings, and communications through Salesforce to manage the sales pipeline.
- Support the customer service representative team by sharing insights that improve onboarding and engagement efficiency.
Qualifications
Benefits
Additional Details
The base range for this contract position is $30 - $32 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
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