Temporary Revenue and Recovery Technician I (Collections)

Overview

The County of Riverside's Temporary Assignment Program (TAP) seeks to fill a Temporary Revenue and Recovery Technician I to support the RUHS - Medical Center in Collections practices on the Customer Service Team in Riverside, CA.

Competitive candidates will have experience in establishing payment plans and verifying insurance eligibility for both government and private health plans. Preferred : Spanish bilingual; experience with MediCal. Schedule : 5 / 40 : Monday - Friday, 7 : 30am - 4pm.

Responsibilities

• Answer incoming patient calls and assist with inquiries.
• Establish payment plans for patients.
• Verify insurance eligibility for both government and private health plans.
• Provide Customer Service Support to internal and external clients; payment collections.
• Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients\' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.
• Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.
• Review and follow up on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision.
• Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts.

Education and Experience

Knowledge and Abilities

Other Requirements

License : Possession of a valid California Driver's License may be required.

Who may apply?

This recruitment is open to all applicants.

Contact

For more information regarding the position, please contact the recruiter Ahjah Davis at ahdavis@rivco.org

TAP Benefits : J-18808-Ljbffr