Associate-Technical Support Analyst - LAN / WAN – 3rd Shift

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Join Publix Technology as an Associate Technical Support Analyst or a Technical Support Analyst on the LAN / WAN team. The position hired will be dependent upon skillset.

Responsibilities :

• Level 1 / 2 troubleshooting of the Publix network infrastructure
• Monitoring and responding to alerts from networking devices
• Working directly with Telco vendors on circuit outages
• Escalating high severity and chronic problems to management
• Answering phones and logging incident records