Communication Specialist

Job Description

Job Description

Position Summary

Under the direction of the Director of Communication, the Communication Specialist is responsible for the coordination and facilitation of critical care patient transports by air and ground. This includes managing all communications related to transport operations for Boston MedFlight, partner aeromedical programs, and consortium hospitals. The role requires strong multitasking skills, sound judgment, and the ability to remain composed under pressure.

Key Responsibilities

• Provide comprehensive and effective communication services for transport operations.
• Adhere to all Boston MedFlight policies, procedures, and operating protocols.
• Uphold safety standards as defined by Boston MedFlight and FAA regulations.
• Coordinate all requests for patient transportation by air and ground.
• Serve as the primary communication link between medical teams, referring / receiving facilities, pilots, and physicians.
• Ensure safe and efficient transport by facilitating real-time updates and coordination.
• Operate all radios and computerized dispatch systems.
• Monitor weather conditions, flight-following systems, and other mission-critical communications platforms.
• Remotely monitor base-site locations, helipads, and hangars for operational and safety status.
• Maintain proficiency in departmental systems and procedures.
• Complete all documentation (written and electronic) in accordance with policy.
• Attend and participate in staff meetings, training sessions, and educational programs.
• Support onboarding and training of new communication personnel as assigned.
• Maintain clear, professional, and courteous communication with all internal and external stakeholders.

Additional Responsibilities

Minimum Qualifications

Notes