Care Coordination Specialist

About Us

At Trovo Health, we're bringing scalable superhuman support to healthcare providers. Our proprietary, clinically-backed AI coordinator acts as an extension of the care team to help enhance the patient experience, improve outcomes, and operate more efficiently.

The Trovo Services Team is a network of experienced professionals who use our platform to engage patients and complete care coordination workflows for our healthcare provider customers.

We're growing rapidly and are backed by Oak HC / FT - investors in leading healthcare and technology companies such as Ambience Healthcare, Devoted Health, VillageMD, CareBridge, Main Street Health, Maven Clinic, and more.

About the Role :

As a Care Coordination Specialist on the Trovo Services Team, you'll be the primary point of contact for patients-reaching out, answering questions, and coordinating next steps. Your focus is to drive key outcomes such as completed appointments, finished intake forms, and well-prepared patients, all while delivering a supportive, positive experience.

The Trovo Services Team is fully remote, but our team communicates regularly on Zoom and Slack.

As a Care Coordination Specialist, your responsibilities will include :

Contact and support patients to complete key care plan steps and meet engagement goals

Identify, analyze, and act on service gaps to support comprehensive patient follow-through

Collaborate with clinical, operational, and technical teams to streamline workflows

Document interactions accurately and surface urgent issues to the right stakeholders

What we look for :

2+ years of experience in a patient-facing healthcare, call-center, care-coordination, or customer-success role.

Familiarity with EHR scheduling modules (Epic, athenahealth, eClinicalWorks, etc.) and basic CRM / ticket tools.

Stellar phone etiquette, writing skills, and active-listening chops.

Comfort juggling multiple software tabs and priorities in a fast-moving startup.

Demonstrated empathy for patients navigating complex care.

Fluency in another language (e.g., Spanish, Russian, Korean) a plus but not required.

Secure Internet connectivity.

Compensation & Schedule

Competitive pay of $22 / hr-$30 / hr based on candidate experience.

Full-time (40 hours per week) and part-time (20+ hours per week) opportunities available.

Life with the Trovo Services Team

Fully remote work environment

Comprehensive onboarding, training, and technology support

Generous health, vision, and dental insurance for eligible team members

Paid time off

A mission-driven culture committed to empowering clinicians and improving access to preventive care

Trovo Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.