Healthcare Call Center Team Lead
VirtualVocationsLowell, Massachusetts, United States1 day ago
Job type
- Full-time
Job description
A company is looking for a Healthcare Call Center Team Lead.
Key Responsibilities
Lead a team of 12-20 outbound call center agents to ensure exceptional service delivery
Monitor performance metrics and ensure compliance with service level agreements (SLAs)
Provide coaching and feedback to enhance team performance and customer satisfaction
Required Qualifications
3-5+ years of experience in healthcare operations, with at least 2 years in a supervisory role
Experience in healthcare administration (e.g., medical coding, billing, transcription) preferred
Proficiency in Microsoft Excel and PowerPoint, with strong analytical skills
Ability to lead and motivate teams in a fast-paced environment
Flexible availability to work shifts between 8 : 00 AM and 9 : 00 PM ET, including weekends
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Call Center Team Lead • Lowell, Massachusetts, United States
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