Retail Inside Sales Account Manager-Remote

Remote Opportunity $16.00 to $20.00 per hour based off skills and experience

You will be part of a team responsible for acquiring, retaining, and accelerating category growth for Staples customers, including the Print, Promotional & Services space through engaging both warm and cold leads in accordance with the program strategy. Conduct outbound calls from various lead sources and solicit opportunities from each contact. You will be responsible for engaging and managing a book of business or key Staples Retail customers, delivering a positive experience to both customers and business partners, as well as delivering on sales goals and initiative through inbound and outbound initiatives. Collect marketing intelligence and customer data as required to build a customer and company profile. You will also be responsible for managing, sourcing, and provide accurate print quotes while developing relationships that lead to additional revenue for Staples and commission for you. Must be energetic, organized, and eager to close sales and increase revenue.

Key deliverables and main areas of focus :

Meet / exceed Key Performance Indicators (KPI's), SLA adherence, activity and contact rates, quote accuracy, and effective lead pipeline management

Discover and analyze prospects needs, determine which features / benefits of Staples will appeal the most to the customer and present those features / benefits to the customer

Utilize internal resources to overcome obstacles and being fiscally responsibly as it relates to price negotiations and margin.

Provide bids and quotes to customers as needed. Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s)

Collaborate with internal partners including Print and Marketing Supervisors, General Managers, District Managers, and Vendor Partners.

Provide feedback to merchandising and marketing community to enhance the customer experience

Partner with Sales Manager to develop strategies and approaches to incorporate into your daily interactions with customers

Cold calling; making multiple outbound calls to potential clients and closing sales and working with client through closing process

Researching potential leads from business directories, web searches, or digital resources

Building pipelines with channel partners and team members to close sales and presenting and delivering information and solutions to potential clients

Manage customer accounts uncovered through acquisition efforts inclusive of uncovering opportunities, quoting projects, and securing sales

Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information

Utilize software inclusive of Salesforce.com, MS Word, Excel, and Outlook to communicate quotes and related communication

Promote developing a loyalty and repeat business vs a "one-time" shopper

Essential skills and experience :

High School diploma or equivalent

Strong organization, prioritization, follow-up, and time management skills are a must

Professional and effective written and verbal documentation / communication skills

Self-starter, problem solver, task / results oriented

Thrive in fast-paced and changing environment

Proven ability to sell as part of a team

Comfortable with financial sales tracking and analysis

Proficiency in PowerPoint, Excel, and Outlook

Coachable, adaptable, able to incorporate feedback and changes quickly

Preferred skills and experience :

Bachelor's Degree in Business Administration or related field

Minimum of 2 years sales / sales support experience

Exceptional phone & e-mail communication skills

Experience with Salesforce.com

Previous experience and knowledge in the print, promotional, or marketing field

Knowledge of Adobe Illustrator, Photoshop, and Publisher

Get great perks.

Generous amount of paid time off

Flexible work arrangements, including remote flexible work hours

401(k) plan with a company match, full benefits plan and options, and associate resource group

Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.

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Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.