Member Specialist

Position Summary

Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs. Assists members with purchasing decisions, locating merchandise, and processing member purchases. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs, and ensuring compliance with company security and safety practices. Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans. Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners. Respects the individual by embracing differences, creating a workplace where associates feel seen, supported, and connected, and helping to attract the best talent. Works as a team, building strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence. Strengthens the team by helping, developing, and mentoring others, recognizing others' contributions and accomplishments.

Act with Integrity

Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve Our Customers and Members

Delivers results while putting the customer first, makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders. Strives for excellence, displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience. Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https : / / one.walmart.com / notices . Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https : / / bit.ly / 3iOOb1J .

The hourly wage range for this position is $18.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications : Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications