Field Engineer

Overview

Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places.

Job Description

Job Title : Service Delivery Engineer

Location : Miami, USA

What You'll Do

• The role will involve deploying Quvia proprietary software for new deployments across Maritime BU's, support vendor integrations, drydocks, support PoCs, and troubleshooting various issues faced during these activities by engaging with internal Quvia teams, 3rd party vendors, and customers ensuring projects are delivered on time and in accordance with defined technical standards.
• The role will require global travel to perform installations and system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. It is essential that the applicant holds a valid US passport to be able to freely travel to Europe and other countries to visit key customers.
• Being a team player, work on deployments, service POC, and change activities including pre-configure hardware.
• Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services in line with applicable SLAs.
• Writing and maintaining detailed documentation.
• Responsible for accurately documenting and tracking hardware throughout the logistics management process, ensuring seamless inventory control and operational efficiency.
• Work with 3rd party vendors.
• Receive hardware at staging.
• Working daily from the Quvia office in Miramar, Florida.
• Responsible for supporting general office management tasks, including admin duties, facility coordination, and ad hoc responsibilities to ensure smooth day-to-day operations.

What You'll Need

Essential

Desirable

What We'll Offer

Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at katy@quvia.ai.

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