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Senior Customer Success Manager

VirtualVocations
Alpharetta, Georgia, United States
Full-time

A company is looking for a Senior Customer Success Manager - Merchant Services.Key Responsibilities : Manage the customer lifecycle, ensuring smooth onboarding and long-term successDevelop and execute Strategic Account Plans to drive growth and retentionAct as a customer advocate, collaborating with internal teams to address client needs and issuesRequired Qualifications : 5+ years of experience in a SaaS-based Customer Success roleBackground in Merchant Services, with experience in payment Acquirer, Payfac, or ISO environmentsBachelor's Degree in Business, Marketing, Communications, Economics, or related fieldCustomer obsession with a focus on understanding customer needsAgility in adapting to complex and ambiguous problems

20 days ago
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