Client Relations Manager

Client Relations Manager

Job Summary :

The Client Relations Manager is responsible for overseeing a team of HOA Community Managers ensuring the effective management of multiple homeowners associations within each Community Managers assigned portfolio. This role provides leadership, mentorship, and operational oversight while maintaining compliance with governing documents, local / state HOA laws, and company standards. The Client Relations Manager acts as a liaison between board members, community managers, vendors, and executive leadership to maintain high-quality service and strong client satisfaction. The Client Relations Manager must provide and teach their team while ensuring the standards of Lifetime HOA Management are being met.

Responsibilities :

Leadership & Team Management

• Supervise a team of Community Managers and their own portfolios.
• Provide coaching, training, and performance evaluations for direct reports.
• Ensure consistent and professional service delivery across all communities.
• Assist with onboarding new managers and facilitating ongoing professional development.
• Reports directly to the Vice President of Client Relations.

Operational Oversight

Key Competencies

Financial Oversight

Compliance & Governance

Client Relations & Communication

Technology & Reporting

Qualifications : Required :

Preferred :

Work Environment :

Compensation :