R -4ADKIB-Visitor Relations Spec B - 403-Visitor Relations

Job Description : Future of Flight Guest Engagement Specialist!

This opening is for full-time positions (- hours / week ) which will include work on weekends and holidays. The positions are % onsite.

Future of Flight is currently open five days a week, Thursday through Monday, from : am to : pm. In addition, special operating hours are implemented for public and private events and seasonal extended hours.

The Visitor Relations role facilitates guest engagement throughout the Future of Flight facility and public tour route including : ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits.

Visitor Relations team members serve as ambassadors for gallery exhibitions and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing detailed, accurate information about client products and aviation concepts.

The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups.

They will assist customers with online, phone, and point of sale ticket transactions for tour and event offerings, while also resolving customer issues as they arise.

They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

Regular and predictable attendance is required.

Ability to Perform the Following Requirements :

• Current required schedule : Thursday through Monday, % onsite.
• Punctual attendance and compliance with daily team rotation and break schedules
• Professional written and verbal communication skills, information retention skills
• Frequent walking on various surfaces and standing
• Occasional to frequent sitting
• Occasional stair climbing / descent
• Limited lifting, reaching, carrying, pushing / pulling up to pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use : radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
• Must be able to work in standing or walking positions for up to six () hours per shift

Dress Code :

• Business casual appearance standards
• Footwear must meet factory safety requirements

Training and Competency Requirements :

• Successful training completion is a contingency of employment.
• Engages customers proactively. Creates a positive impression of client reflecting values in all activities and in all contact with the public.
• Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
• Demonstrates ability to learn quickly and follow standard operating procedures; completes assigned tasks as instructed and report back to leadership team mates with any concerns.
• Must be able to work at ticket counter, gallery, and other locations as assigned for extended periods of time.

Required Skills :

• Typically or more years' related work experience in a role which required strong customer service and communication skills
• years background in collaborating within a team setting

Preferred Skills :

• Six months of work experience with technology related to ticketing point of sales.
• Six months of sales experience with upselling experience
• Experience in client-facing roles working in a team environment

What skill sets have you found work well for this role?

• Customer service experience
• Hospitality
• Museum
• Sales experience

Physical demands (if any) : YES

• Frequent walking on various surfaces and standing
• Occasional stair climbing / descent
• Occasional to frequent sitting
• Occasional grasping / handling and keyboarding / mouse use
• Limited lifting, reaching, carrying, pushing / pulling up to pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use : radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

Education / Experience :

Typically acquired through basic education ( High School diploma / GED) and typically or more years' related work experience or an equivalent combination of education and experience ( vocational school / Associate).

Medical, dental, vision, ancillary coverage and k benefits are available.