Warranty Area Service Manager

Hunton Services is seeking a detail-driven and service-focused Warranty Area Service Manager (ASM) to lead and manage all warranty operations within our Service Department. In this role, you will oversee the full warranty lifecycle-identification, validation, documentation, claim submission, and recovery-while ensuring compliance with company, OEM, and customer standards.

The Warranty ASM works closely with Resource Coordinators, Field Supervisors, Technicians, Project Managers, and OEM partners to deliver exceptional customer service, maximize warranty recovery, and maintain operational excellence.

Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work !

Responsibilities :

Leadership & Team Support

• Provide daily directions to Resource Coordinators and field teams on warranty workflows and priorities.
• Train and develop teams on warranty entry, documentation standards, OEM requirements, and claim closeout procedures.
• Lead regular review meetings to track open claims, documentation quality, and backlog status.
• Serve as the point of escalation for all warranty-related issues.
• Support coaching, accountability, and performance improvements within all warranty functions.

Warranty Process Management

Customer & Vendor Collaboration

Operational Alignment

Key Performance Metrics

Work Rhythm

Daily : Review new service calls for warranty applicability, validate documentation, support RCs with escalations, and communicate claim progress.

Weekly : Lead backlog / WIP reviews, engage OEM partners, review documentation quality, and evaluate cycle-time performance.

Monthly : Report key warranty metrics, review process improvement opportunities, and align performance with business goals and recovery forecasts.

Qualifications

Core Competencies

Position Expectations

The Warranty ASM will provide strong operational leadership, ensure accuracy and efficiency across all warranty processes, and drive improvements in cycle time, documentation quality, financial recovery, and customer satisfaction.

Job Posted by ApplicantPro