Technical Operations & Delivery Lead

Job Description

Job Description

At Hi Marley, we're not just a technology company—we're on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.

We are seeking a Technical Operations & Delivery Lead to drive cross-functional delivery across Hi Marley's product and technical teams. This role blends operational rigor with hands-on program leadership, ensuring seamless execution of initiatives that span infrastructure, tooling, product workflows, discovery processes, and customer-facing programs.

This is an exciting opportunity for someone who thrives on structure and delivery excellence, is fluent in tools like Jira, and can operate at both the systems and execution level. As we scale and move upmarket, you will help evolve our product development process and operating rhythm while ensuring that complex programs are delivered on time and with clarity across the organization.

Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.

What You'll Do :

• Product Operations & Process Leadership

Establish and maintain rigor across the product development lifecycle — from ticket hygiene and epic definition to PRFAQs and product briefs — ensuring clarity and consistency in how work is defined, prioritized, and delivered.

Lead complex, cross-team initiatives with clear ownership of scope, milestones, risks, and communications.

Facilitate planning ceremonies, retrospectives, and governance rituals that keep teams aligned and accountable.

What We're Looking For :

Who We Are :

Hi Marley has three core values that are the foundation of our company culture, which every employee embodies :

Benefits and Perks :

On top of an exciting, supportive and intellectually curious workplace, we provide :

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here : https : / / e- verify.uscis.gov / web / OnlineResources.aspx