Customer Success Manager - UAE

A company is looking for a Customer Success Manager for the Middle East.

Key Responsibilities

Develop a scalable Customer Success playbook and framework tailored to the needs of customers in the Middle East

Build and maintain relationships with 50 enterprise clients, focusing on onboarding and long-term product adoption

Monitor customer usage to identify improvement areas and manage account renewals and expansions

Required Qualifications

5-7 years of experience in Customer Success within a fast-paced SaaS organization

Experience with technical, mission-critical products, particularly in the Middle East

Commercial experience managing renewals and expansions to achieve top NRR results

Fluency in Arabic and English

Strong analytical skills and a builder mindset focused on customer excellence