Customer Service Manager (Technical Sales)

Customer Service Manager (Technical Sales)

Job Category : 120-Customer Service Requisition Number : INSID01089 Showing 1 location Job Details

Description

Summary : The Technical Account Manager is a fast-paced role that requires an individual who can demonstrate leadership, a high level of attention to detail, has technical experience, and can deliver results.

They play a critical part in driving success with our most strategic accounts. Technical Account Managers rely on their technical credibility, leadership, and relationship management skills to build strong customer relationships.

Essential Functions :

• Act as the primary technical advisor and point of contact for assigned customer accounts
• Ensure effective communication both written and over the phone with strategic accounts.
• Utilize relationship management skills to improve your customer relationships continuously
• Proven ability to increase the sales volume of strategic accounts.
• Work with internal and external sales and construction teams to identify and qualify business opportunities
• Manage all aspects of the strategic accounts, including customer proposals and order processing.
• Lead productive customer meetings, business reviews, and other service and strategic discussions as required
• Advise the customer on Hamons services, and / or processes to ensure they are receiving the best value for their contract
• Produce reports that includes ongoing customer initiatives / projects as well as improvements made for each strategic account

Technical Skills :

• Strong analytical skills to perform essential job functions.
• Ability to read and understand construction drawings and BOM.
• Technical software skills to keep accurate and easily accessible records; CRM, Salesforce a plus, and MS Suite familiarity.
• Working knowledge of Air Pollution Control system design such as ESP, Fabric Filters and Scrubbers or Cooling Towers and mechanical equipment and drafting requirements desired but not required

Behavioral Skills :

• Conduct self in professional manner and applies active communication skills.
• Provide fast, accurate and complete customer service at all times with all employees and management; build strong customer relationships, both externally and internally.
• Set priorities in an efficient and timely manner to meet essential job functions and provide attention to detail.
• Apply strong organizational skills to meet simultaneous project deadlines; ability to maintain accurate and easily accessible records.
• Exercise strong problem-solving skills and apply appropriate resolutions.
• Identify opportunities for process improvement in relationship to realistic business requirements.
• Handle sensitive information in a confidential manner.
• Have the ability to work independently, remotely, while engaging with internal and external sales and construction teams

Physical Requirements :

• Sit for prolonged periods of time.
• Type on a keyboard and operate a personal computer.
• Converse over a telephone.
• Perform work within office environment.
• Infrequent travel to Regional offices and / or customer locations

Education :

Engineering or other Technical 2-4 year related degree is preferred in an industrial or mechanical engineering background

Experience :

5 plus years of previous related professional experience preferred.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)