Customer Service Representative II - Kennesaw, GA

Customer Service Representative II - Kennesaw, GA

This is a salaried, non-exempt-level position. The Customer Service Representative II position is an integral part of the Customer Service team and reports to the Customer Support Manager. The CSR II is the primary owner and point of contact for the order fulfillment process from quote to delivery. This position requires the ability to independently resolve transactional questions and problems with minimal supervision. The CSR II position also requires organization skills, detail orientation, analytical skills, effective communication, and a customer-centric mindset. This role requires proficiency in all computer systems that support the order fulfillment process.

Position Responsibilities

• Process and manage new and revised customer orders.
• Proactively communicate all significant order fulfillment updates and resolve any potential issues.
• Communicate with cross-functional support teams including Sales, Product Development, Operations, Supply Chain, etc. on current orders, future business activity, and demand trends.
• Follow up on all customer supplied materials to ensure inventory is available when needed for production.
• Submit, track, and facilitate with appropriate departments all customer sample requests and testing requirements.
• Complete customer requests for information relating to quotes and orders.
• Assist Sales department with projects, including participation in customer facing meetings and events.
• Work with Finance to monitor payment and credit status of customers to ensure appropriate and timely release of products for shipment.
• Coordinate shipping arrangements with customers and the warehouse to ensure orders are shipped on time.
• Perform administrative tasks in support of customer needs and business requirements.

Position Requirements

Minimum of a 2 year college degree (Associates Degree) supplemented with at least three (3) years of relevant work experience. Demonstrated capacity to multi-task and excel within high-risk, fast-paced work environment. Must have excellent communication and customer relations skills; written and orally. Proficient in Microsoft Office tools including Word, Excel, and Outlook with basic mathematics skills. Demonstrated skill using a CRM system such as Salesforce and an ERP system a plus. General sales skills, international business, and export experience are a plus.

Excited about this role but dont think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check. Req / Job ID : 102689BR

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We are a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth, depth, insights, facilities, and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over.

Diversity, Equity, Inclusion, and Belonging

Diversity, equity, inclusion, and belonging are cornerstones of ADMs efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including :

Additional benefits include : Paid time off including paid holidays. Adoption assistance and paid maternity and parental leave. Tuition assistance. Company-sponsored training and development resources, such as LinkedIn Learning, language training, and mentoring programs.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an "at-will position" and the company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, company or individual department / team performance, and market factors. The pay range for this position is expected to be between : $35,900.00 - $67,500.00.