Manager of Customer Experience - Hospitality / Food Service

Overview

Manager of Customer Experience - Hospitality / Food Service at Eurest USA (Moline, IL). Salary : $75,000 - $90,000. As a leader in business and industry dining, Eurest provides opportunities to grow with a team delivering world-class meals in corporate cafes and executive dining rooms.

Job Summary

As a Customer Experience Manager, you will lead and inspire a team to deliver exceptional customer service while ensuring adherence to quality standards. You will collaborate with the management team to drive training initiatives, perform audits, and develop actionable plans for continuous improvement. You will gather customer feedback, analyze trends, and present data to enhance the overall client experience.

Key Responsibilities

• Lead and manage a team to deliver excellent customer service and maintain high-quality standards.
• Collaborate with management on training, audits, and action plan development to improve performance.
• Oversee customer service feedback systems and provide regular updates for improvement.
• Manage employee recognition initiatives to promote morale and motivation.
• Provide clients with insights on trends related to food, beverages, amenities, and more.
• Assist with menu samplings, client presentations, and delivering tailored solutions.
• Gather, compile, and analyze competitor data to stay informed on market trends.
• Engage with customers directly to address concerns and inquiries promptly and professionally.
• Work with systems to compile accurate nutritional, allergen, and intolerance information.
• Coordinate menu development and marketing strategies with internal teams.
• Ensure quality standards are reviewed, communicated, and reflected in the SOP manual.
• Comply with company and client policies regarding food safety, physical safety, and operational guidelines.

Qualifications

Benefits & Employment Details

Other : Einforces equal opportunity employment; Compass Group USA is an equal opportunity employer. Applicants will be considered without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected status. Applicants may be subject to a criminal history background check consistent with applicable laws.

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