GeneralDescription
Responsibilities : -
AdheringtoSLAs
ITILProcessesawarenessandadheringto
ReportingtotheTrackLead / TeamLead
Handlingtickets / requeststotroubleshootthenatureofreportedproblemsandtakingnecessarystepstoresolvethoseproblems
Troubleshootingtechnicalissues
Ensuringthattheprocessesareadheredto
BuildingandconfiguringPCsandlaptopsaswellasloadingsoftware,Setupapplicationslikeoutlook,Wi-Fi,VPNandBackup
Setupandtroubleshootingprinter / faxes / copiers / RFgunsorphoneequipmentinoffices.
TrackingworkticketsonITILbasedticketingsystemlikeServiceNow&Remedy
Troubleshootingnetworkconnectivityissuesanddiagnosingandsolvinghardware / softwareissues.
Performsrepairsoncomputers,laptops,printersandanyotherauthorizedperipheralequipment
Improvesandmaintainscustomerandemployeesatisfaction
Performingassetinventoryactivitiesasneeded
Createdocumentationforprocessandprocedures
Break-fix,troubleshootandresolvesoftwareissues;Reimagingcomputers / harddrives
ProvidingfrontlinecustomersupportattheGeniusBar,includinghardwareandsoftwaretroubleshootinganddiagnosis.
TechnicalRequirements
RequiredSkills / Qualifications :
Minimum5yrshandsonexperienceasdeskside / Onsitesupport / localITengineer
StrongMicrosoftOperatingSysteminstallation(Win7Win8.1 / Win10 / MACOSX)andtroubleshootingskills
StrongExperienceinProvidingHands&feetSupportforNetworkandDatacenterEquipments / Devices
StongknowledgeonMacOS,andbuildingofMacmachines,andpushingapplicationsviaMacservers
StrongexperienceintroubleshootingMSoffice,O365(Outlook,Word,Excel,Powerpointetc)
Strongdesktopsupportknowledgeincludinghardware,software,andnetworkingconcepts
StrongskillsinDesktops,Workstations,NotebooksandPrintersandHandhelds
GoodknowledgeofMACOS,IPADandAndroiddevices
KnowledgeinwindowsImagebuildprocessandSCCMdeployments.
BasicunderstandingofAudio / Videoequipmentandconferenceroomsetup
UseraccountcreationforActiveDirectory,ExchangeMailboxes,Distributionlists
RemotedesktopconnectivityapplicationslikeSMS,Bomgar,WebEx,LiveMeeting,andWindowsNativetools
tool.Escalations
Troubleshootandassistenduserswithmobiledevicesetup,activationsandperformanceissues.
Handheld Blackberry,Android&IOSsupportknowledge
StrongCustomerserviceskills
Strongwrittenandverbalcommunicationskills
SoftSkills
- Excellentcommunicationandconversationskills(VerbalandWritten)
- Gooddocumentationskills
- GoodworkingknowledgeofMSOFFICE / O365(IncludingMSProject,Visio,OnedriveandOneNote)andSharepoint
- Shouldhave agreatcustomerhandlingskills
- Abletohandleunforeseensituations
- Highlevelofacceptance
- CandriveHCL svalueanditsmethodology (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.
To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Clinical Documentation Improvement Specialist
The Clinical Documentation Improvement Specialist (CDIS) uses clinical/nursing knowledge and understanding of national coding guidelines and standards of compliance to improve overall quality and completeness of clinical documentation within the patient electronic medical record. ...
Practice Manager
The Practice Manager is responsible for overseeing all administrative and business operations for their assigned care centers.They will maintain a focus on a positive patient experience and operational excellence.The Practice Manager will supervise front office and clinical staff, while fostering a ...
Clinical Application Specialist ( Houston area)
Ideal candidate must live within 45min driving distance from major metropolitan airport in Houston area and has direct clinical application experience within the ophthalmic industry.Conducts on-site and remote training & product presentation for ophthalmologists, optometrists and clinical staff.Trai...
Medical Billing Specialist
LaSalle Network has partnered with a healthcare provider in Beverly Hills, TX, in their search for a .You will be responsible for analyzing patient records, coding diagnoses and procedures and submitting claims to insurance companies and other payers.The ideal candidate will have a strong understand...
Logistics Specialist
Officer positions in the Supply Corps are available to college graduates, and Logistics Specialist (LS) positions are available to those without a degree. Enlisted RoleAs a Logistics Specialist (no college degree required), your efforts are crucial in delivering what the Navy needs for mission succe...
Neurology Account Specialist - Fort Worth, TX
At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values.We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs, but fe...
Facilities Specialist
McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions.McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in he...
Sales Support Specialist
A well-established manufacturer of high-quality industrial air filtration equipment is looking for .Answer and direct incoming calls and greet visitors.Maintain a log of each visitor.Receive, sort, deliver, and send mail and packages.Prepare quotes for sales representatives.Experience providing cler...
Pharmacy Clinical Specialist - Full Time - Days - PainManagement
Board of PharmacySpecialist (BPS). ...
Pharmacy Clinical Specialist - Full Time - Evenings - Critical Care Medicine
The Pharmacy Clinical Specialist position supports the delivery of pharmacy managed protocols, formulary processes and medication reconciliation activities while providing education to fellow pharmacists, nurses, and medical staff. Seeks opportunities to expand one's learning beyond fundamental comp...