Manager Comms & Transfer Center

Job Summary And Responsibilities

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

Provides oversight and leadership in collaboration with Director (employee development, quality and process improvement, scheduling, HRO accountability, protocol development, and other tasks) in the Communications and Transfer Center.

Maintains databases and provides reporting for Ambulatory, regulatory agencies, and hospital leaders.

Provides direct supervision of Transfer Coordinators and Communication Specialists to ensure adherence to all policies and procedures.

Facilitates goals and provides leadership role in day-to-day operations.

Maintains competencies in Transfer and Communications Center roles and assists with staffing.

Builds and maintains positive working relationships with IT, Unified Communications teams, and other stakeholders to ensure all technical equipment has timely support, redundancy, and call storage for risk / legal management.

Works to improve the provider experience in the referral, transfer, and transport request process.

Facilitates positive working relationships between the elements of the Transfer and Communications Center.

Identifies opportunities for shared resources, joint training, and collaboration.

Identifies software to improve efficiencies and streamline operations.

Job Requirements

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following :

Required :

• High School Diploma / G.E.D
• Bachelor Degree or equivalent experience may be considered
• 3 years dispatch or call center or related experience
• 3 years supervisor or management experience
• Executive presence to work directly with executives, boards, physicians, senior leadership, and other providers and managers.
• Knowledge of medical terminology or healthcare industry

Physical Requirements : Sedentary work - prolonged periods of sitting and exert up to 10 lbs. force occasionally

Where You'll Work

We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness. CommonSpirit Mountain Region's Corporate Service Center is headquartered in Centennial, CO where our corporate leaders and centralized teams support our hospitals, clinics and people including marketing, human resources, employee benefits, finance, billing, talent acquisition / development, payor relations, IT, project management, community benefit and more. Many of our centralized teams offer a remote work option which supports a healthy work-life balance while still providing a culture of collaboration and community where incredible people are doing incredible things every day.

Pay Range $35.85 - $55.68 / hour We are an equal opportunity employer.