Talent.com
Night Shift Call Center Representative
Night Shift Call Center RepresentativeAccel Entertainment • Willowbrook, IL, US
No longer accepting applications
Night Shift Call Center Representative

Night Shift Call Center Representative

Accel Entertainment • Willowbrook, IL, US
8 days ago
Job type
  • Full-time
Job description

Job Title

Accel Entertainment, Inc. is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24 / 7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year.

Job Highlights :

  • Starting Pay : $19-$21 (depending on experience)
  • Night Shift / Weekend Schedule - this schedule is set
  • Health Insurance (Plus Vision and Dental)
  • 401(k) with Employer Match
  • Hybrid Schedule after 90 days

Duties and Responsibilities :

  • Receive medium to high volume in-bound customer and location calls
  • Open customer and location cases to initiate and track inbound calls until all issues are resolved
  • Respond to customer and location calls by assessing issues and providing appropriate guidance to resolution
  • Dispatch service calls to Amusement Technicians to address and / or resolve technical customer issues in the field
  • Effectively manage challenging customers over the phone and escalate more complex customer issues to technical staff
  • Assess the logistic aspects of technicians, customers, and their locations, in each region throughout the East Coast
  • Update all status logs to ensure all cases are being dispatched properly and in a timely manner
  • Ensure all technicians are documenting their hours and accept their jobs to accurately reflect all dispatched calls
  • Provide exceptional customer service level commitments for response times, product knowledge, and problem-solving solutions
  • Work with all Service Solutions teams in a collaborative and professional manner to ensure efficiency of operations respectfully
  • Continuously seek process improvement and improving customer experience
  • Utilize Microsoft Excel and Outlook, Salesforce, Field Service Lightning, Bomgar, FortiClient, and VNC Viewer software
  • Undertakes additional tasks and duties as needed to support team goals and business needs.
  • Qualifications :

  • 2 to 3 years of dispatch or call center experience
  • Proficient in Microsoft Word, Outlook, and Excel
  • Ability to prepare reports and business correspondence
  • Excellent written and verbal communication skills
  • Ability to understand and follow written and verbal instructions
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
  • Ability to work independently and as a member of various teams and committees
  • Versatility and willingness to work within constantly changing priorities
  • Minimum of 21 years of age
  • Physical Demands and Work Environment :

  • Frequently required to stand, sit, walk, talk, and hear
  • Continually required to utilize hand and finger dexterity, including use of a keyboard
  • Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
  • Noise level in the work environment is usually moderate to loud
  • Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Create a job alert for this search

    Call Center Representative • Willowbrook, IL, US

    Related jobs
    Call Center Representative

    Call Center Representative

    Stout • Chicago, IL, United States
    Full-time
    At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence.Both our client service and culture are second to none, stemming from our firmwide embrace of our...Show more
    Last updated: 17 days ago • Promoted
    Call Center Representative

    Call Center Representative

    ELITE GAMING LLC • Des Plaines, IL, US
    Full-time
    Illinois (Must be located in or near the Chicagoland area).Hybrid, (eventually Fully Remote).High School diploma or GED equivalent. We are seeking a friendly and professional.In this role, you will ...Show more
    Last updated: 16 days ago • Promoted
    Call Center Representative

    Call Center Representative

    Lever Organic • Chicago, IL, US
    Full-time
    We are seeking an enthusiastic and motivated individual to join our growing team.Call Center Representatives are responsible for learning and understanding the entire front-end process to ensure su...Show more
    Last updated: 16 days ago • Promoted
    Call Center Representive

    Call Center Representive

    JCT Recruiting LLC • Chicago, IL, US
    Full-time
    Call Center Representative - Remote.High School / GED or equivalent; a College degree is preferable .Minimum 2-3 years customer support experience and at least 1 year inbound contact cente...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service / Call Center Agents

    Customer Service / Call Center Agents

    Manpower • Itasca, IL, US
    Full-time
    Customer Service Agent Start Your Career with Purpose!.Are you passionate about helping others and solving problems? Join a team where your voice truly matters. Our client, a leader in customer ser...Show more
    Last updated: 30+ days ago • Promoted
    Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

    Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

    ApexFocusGroup • Chicago, Illinois, US
    Remote
    Full-time +1
    Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible. Call Center Representative Agent experienc...Show more
    Last updated: 30+ days ago • Promoted
    Call Center Representative

    Call Center Representative

    Setup Winks • Chicago, IL, US
    Full-time
    We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team.The ideal candidate will be responsible for handling incoming and outgoing customer calls, a...Show more
    Last updated: 30+ days ago • Promoted
    Full-Time Remote Call Center Representative

    Full-Time Remote Call Center Representative

    RTR MANAGEMENT & CONSULTING SERVICES LLC • Chicago, IL, US
    Remote
    Full-time +1
    We are seeking a Customer Service Representative for a medical service provider.This role is ideal for anyone that enjoys helping others to solve problems. The customer center representative will as...Show more
    Last updated: 30+ days ago • Promoted
    Remote Call Center Representative

    Remote Call Center Representative

    Randstad • Chicago, IL, US
    Remote
    Full-time
    Seasonal Call Center Team Opportunity.Are you an experienced call center professional with a background in healthcare looking for a flexible, remote opportunity? Join our team this season! We are a...Show more
    Last updated: 18 hours ago • Promoted • New!
    Contact Center Representative

    Contact Center Representative

    HealthCare Associates Credit Union • Lisle, IL, US
    Full-time
    Be the Voice That Makes a Difference Join a Purpose-Driven Team at HealthCare Associates Credit Union.Are you someone who thrives on helping others, solving problems, and creating positive experien...Show more
    Last updated: 30+ days ago • Promoted
    Call Center Agent

    Call Center Agent

    Illinois Staffing • Itasca, IL, US
    Full-time
    Are you passionate about helping others and solving problems? Join a team where your voice truly matters.Our client, a leader in customer service solutions, is hiring entry-level Call Center Agents...Show more
    Last updated: 4 days ago • Promoted
    Temporary Call Center Representative

    Temporary Call Center Representative

    Trova • Bedford Park, IL, US
    Permanent +1
    Temporary Call Center Representative.It is a TEMPORARY position, approximately 1 month long.Answer inbound calls from customers, providing information and assistance in a professional and courteous...Show more
    Last updated: 17 days ago • Promoted
    Call Center Representative

    Call Center Representative

    PrismHR • Elk Grove Village, Illinois, United States
    Full-time
    Motivated Call Center Representative : Appointment Scheduling Specialist ?.Position Summary : Kickstart Your Career in Customer Service!. This is an excellent entry-level opportunity for candidates ea...Show more
    Last updated: 1 day ago • Promoted
    Call Center Representative / CSR

    Call Center Representative / CSR

    Trova Advisory Group • Rosemont, IL, United States
    Full-time
    We are seeking Call Center / Customer Service Representatives to join a fast-paced inbound call center supporting internal sales representatives and external customers. This hybrid role offers the opp...Show more
    Last updated: 1 day ago • Promoted
    Remote Healthcare Benefits Call Center Representative

    Remote Healthcare Benefits Call Center Representative

    Randstad • Chicago, IL, US
    Remote
    Temporary
    Are you an experienced call center professional with a background in healthcare looking for a flexible, remote opportunity? Join our team this season!. We are actively recruiting detail-oriented and...Show more
    Last updated: 1 day ago • Promoted
    Call Center Representative

    Call Center Representative

    A ANDI MEDICAL TRANSPORTATION INC. • Palos Hills, IL, US
    Full-time
    We are seeking a friendly and professional.In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service / Call Center Agents

    Customer Service / Call Center Agents

    Illinois Staffing • Itasca, IL, US
    Full-time
    Customer Service Agent Start Your Career with Purpose!.Are you passionate about helping others and solving problems? Join a team where your voice truly matters. Our client, a leader in customer ser...Show more
    Last updated: 4 days ago • Promoted
    Experienced Call Center Representative $20 / HR

    Experienced Call Center Representative $20 / HR

    Advantage Auto Group • Naperville, IL, US
    Full-time
    Are you a motivated professional with proven experience in a high-volume call center? Advantage Dealer Group is seeking an. Experienced Call Center Representative.Business Development Representative...Show more
    Last updated: 30+ days ago • Promoted