Job Description
Job Description
Salary :
- This role will be based at our headquarters in Philadelphia and will be expected to work from the office at least 4 days a week.
Location : Philadelphia, Pennsylvania
Department : Business Operations
Reports To : Director of Business Applications
About Proscia
Pathology is at the center of medicine and is undergoing a profound transformation as the final frontier of digitization in healthcare. We started Proscia to accelerate pathologys transition from microscope to imagesand to use AI to change the way we think about cancer.
We cant change medicine alone. Thats why were looking for curious thinkers, big dreamers, developers, evangelists, pathologists, and scientists exceptional talent to help us harness the great power of AI for good and advance humankind.
At Proscia, we push the limits of medicine and technology, solving problems the world has never solved before. We build software used by thousands of scientists and pathologists working on the front lines of fighting big enemies like cancer for patients around the globe. To accelerate our vision, Proscia has raised over $100M in capital from world-class healthcare and technology investors.
About the Role :
We are seeking a strategic problem-solver and Salesforce expert who can think critically about business challenges and architect comprehensive solutionsnot just implement what's requested. This role serves as a crucial analytical partner to our Sales, Marketing, and Operations teams, ensuring our business systems drive measurable operational improvements.
What sets this role apart : We need someone who digs deeper than surface-level requests, questions assumptions, identifies root causes, and designs scalable solutions that address underlying business problems. Many candidates can execute tasks; we specifically need someone who can analyze complex multi-system challenges and recommend the optimal path forward.
Key Responsibilities :
Strategic Problem-Solving & Analysis
Investigate and diagnose complex business process issues by asking probing questions to understand root causes rather than just addressing symptomsChallenge and refine requirements by working with stakeholders to ensure proposed solutions address the actual business need, not just the perceived oneEvaluate multiple solution approaches and recommend the most effective path considering long-term maintainability, scalability, and business impactConduct comprehensive impact analysis before implementing changes, considering dependencies across sales, marketing, and operational processesSalesforce Administration & Architecture
Serve as primary Salesforce Administrator managing user setup, profiles, roles, security settings, workflows, and data integrity with a focus on systematic, scalable approachesDesign holistic system improvements that drive operational efficiency by analyzing current-state processes and identifying optimization opportunitiesTranslate complex business requirements into robust technical solutions within Salesforce and integrated systemsProactively monitor and analyze CRM usage patterns to identify automation opportunities and process enhancement needs before they become problemsCross-System Integration & Data Management
Manage and optimize integrations between Salesforce and business applications (HubSpot Marketing, CPQ tools, BI platforms, commissions software)Lead data analysis projects to identify quality issues, process gaps, and opportunities for improved reporting accuracyDesign and maintain comprehensive documentation that enables knowledge transfer and system understanding across teamsSupport pipeline management, forecasting, and KPI dashboards with focus on data accuracy and actionable insightsProject Leadership & Process Improvement
Lead complex system projects (CRM migrations, data clean-ups, platform upgrades) by breaking down multi-faceted challenges into manageable componentsFacilitate discovery sessions with business stakeholders to uncover true requirements and identify potential process improvementsDevelop training materials and change management strategies that ensure successful solution adoptionRequired Qualifications :
Technical Expertise
3+ years of experience in business systems or sales operations role with deep Salesforce focusSalesforce Administrator certification (ADM 201) required; additional certifications (Advanced Admin, Platform App Builder) strongly preferredProven experience analyzing and optimizing sales processes using systematic approachesStrong understanding of CRM architecture, data models, and complex system integrationsCritical Thinking & Problem-Solving Skills
Demonstrated ability to think beyond immediate requests and identify underlying business problemsExperience with root cause analysis and systematic troubleshooting of process and system issuesTrack record of solution evaluation - examples of times you've chosen between competing approaches and your decision-making rationaleProcess improvement experience - situations where you've identified inefficiencies and designed better approachesAbility to balance technical possibilities with business practicalities and resource constraintsCommunication & Collaboration
Exceptional analytical communication skills - ability to explain complex technical concepts to business stakeholders and facilitate requirements discussionsExperience challenging assumptions constructively and guiding stakeholders to better solutionsStrong project management skills with ability to coordinate cross-functional initiativesPreferred Qualifications :
Experience in fast-paced B2B SaaS or tech environments with distributed teamsHands-on experience with business intelligence and analytics tools (Tableau, Looker) with focus on data-driven decision makingBackground with go-to-market platforms (Dealhub, Gong, ZoomInfo, HubSpot) and understanding of how they integrate into broader sales ecosystemsExperience managing or optimizing CPQ, billing, or ERP systems with focus on process efficiencyWhat We're Looking For in Candidates :
Problem-Solving Approach : We'll assess your methodology for analyzing business challenges, not just your technical implementation skills. Be prepared to discuss :
How you've diagnosed complex system or process issuesTimes you've identified better solutions than what was initially requestedYour approach to evaluating trade-offs between different technical approachesExamples of process improvements you've identified and implementedStrategic Thinking : We want to understand how you approach system design and business requirements. We'll explore :
How you balance immediate needs with long-term scalabilityYour experience facilitating discovery sessions and requirements gatheringTimes you've had to push back on requests and propose alternativesHow you consider broader business impact when designing solutionsWhat We Don't Want :
Candidates who simply build what's requested without questioning or analyzingTask-oriented implementers who focus on speed over thoughtful solution designThose who make assumptions rather than asking clarifying questions to understand true business needsBeyond Just Work
Being a Proscian means believing in a mission, overcoming challenges in the journey together, and sharing in what success brings. We believe that every major growth period creates an exceptional career runway. Were here to change the world together and empower each other to become our best selves in the process.
As a company in the healthcare field, we want our people to be happy and healthy, in and out of the office. In addition to competitive pay, we ensure everyone on our team is supported with savings, schedule, and insurance options that promote long-term health and personal growth.
At Proscia, we dont just accept differences we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Proscia is proud to be an equal opportunity workplace.