Lead Patient Access Representative
Radiology Associates of North TexasFort Worth, TX, US22 days ago
Job type
- Full-time
Job descriptionHigh school graduate or GED equivalent Experience working in a Healthcare environment is preferred Medical terminology Call Center experience a plus Attention to detail Excellent communication skills required Outstanding listening and problem-solving abilities Must have above average problem resolution and follow-up skills Ability to manage multiple priorities and function as a TEAM Player Must be able to type a minimum of 30 WPM Must be able to multi-task under stress Electronic medical records (EMR) experience a plus Excellent phone etiquette
Patient Access Representative (Radiology)
We are currently hiring for an overnight telerad lead position.
The Call Center representative is responsible for providing information both verbally and in writing that is accurate and professional to hospitals, clinics, physicians, technologists and staff in a 24 / 7 / 365 environment.
Responsibilities include :
- Representative must be computer literate with the ability to multitask and learn multiple software applications.
- Answer phones to provide support to client facilities, technologists and physicians
- Able to make sound decisions with available facts
- Act as a liaison between physicians, hospitals, clinics and IT support
- Provide excellent customer service, document / address issues in a timely / professional manner
- Assist with the proper initiation of IR physician and case dispatching
- Monitor email and messaging systems and respond appropriately when needed
- On the job training provided
Qualifications :
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Patient Representative • Fort Worth, TX, US
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