Patient Services Representative

Join a Team Thats Redefining Patient Care Patient Implant Care Coordinator

At DFW Oral Surgeons , were more than just an elite oral surgery practice were a passionate team dedicated to delivering exceptional care to our patients and concierge-level service to our referring doctors. Our modern, patient-focused practice in Flower Mound is growing, and were looking for a compassionate, detail-oriented, and enthusiastic Patient Implant Care Coordinator to join our team.

This role is ideal for a registered dental assistant with strong communication skills, a team-first mindset, and a drive to provide a 5-star experience at every stage of the patient journey. Previous oral surgery experience is a plus, but not required were happy to train the right person with a dental background.

What Youll Do

As a Patient Implant Care Coordinator , youll be at the heart of our implant patient process from initial consultations to post-op follow-ups. Youll serve as the key liaison between our doctors, patients, labs, and referring offices, ensuring each interaction is professional, informative, and supportive.

Key Responsibilities :

Welcome and guide patients with warmth and professionalism in person, by phone, or electronically

Schedule appointments and manage the doctors calendar efficiently

Prepare and review treatment plans and cost estimates with patients

Collect patient payments and ensure financial discussions are clear and comfortable

Coordinate communications with referring offices, dental labs, and implant reps

Manage and track implant inventory and place orders as needed

Maintain accurate insurance and patient records

Support clinical staff in ensuring a smooth and exceptional experience for each patient

Always uphold patient confidentiality in accordance with HIPAA

What Were Looking For

Registered Dental Assistant (RDA) license required

Minimum 2 years of clinical dental / surgical experience

BLS Certification (or ability to obtain within 30 days of hire)

Strong knowledge of dental / medical terminology

Excellent communication and organizational skills

Confident, friendly, and professional demeanor

A team player with a proactive, problem-solving attitude

What We Offer

We value and reward our team with a competitive benefits package that supports your personal and professional well-being :

Health & Wellness

Medical, Dental, and Vision Insurance (includes Virtual Care)

Employee Assistance Program (EAP)

Uniforms / Scrubs Provided

Financial Benefits

Competitive pay with performance-based bonus opportunities

401(k) plan with company match

Health Savings Account (HSA) options

Annual merit reviews

Protection & Insurance

Basic & Supplemental Life Insurance

Spouse and Child Life Insurance

Short-Term Disability (Employer-Sponsored)

Long-Term Disability Plan

Time Off

Starting at 2 weeks of Paid Vacation

6 Paid Holidays annually

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