Hospice Intake Scheduler

We are seeking a Hospice Intake Scheduler to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role :

The Hospice Intake Scheduler plays a critical role in ensuring timely and compassionate access to hospice care services for patients and their families. This position is responsible for managing the intake process by coordinating and scheduling initial assessments and admissions with clinical teams, patients, and caregivers. The role requires effective communication and organizational skills to handle sensitive information and urgent requests while maintaining a high level of professionalism and empathy. The Hospice Intake Scheduler acts as a liaison between healthcare providers, patients, and administrative staff to facilitate smooth transitions into hospice care. Ultimately, this position contributes to the overall quality of patient care by ensuring that hospice services are initiated promptly and efficiently.

Minimum Qualifications :

• High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred.
• Previous experience in a healthcare scheduling, intake, or administrative role, preferably within hospice or palliative care settings.
• Strong knowledge of medical terminology and healthcare processes related to hospice services.
• Proficiency with electronic health records (EHR) systems and scheduling software.
• Excellent communication skills, both verbal and written, with the ability to handle sensitive information confidentially.

Preferred Qualifications :

Responsibilities :