Fraud Program Manager

Overview

About the Role

The Fraud Risk Program Manager is responsible for overseeing enterprise fraud detection and prevention. This leadership role includes managing a team of Detection Analysts, overseeing fraud system performance and vendor relationships, and ensuring compliance with regulatory and internal risk management standards. The incumbent exercises independent judgment and decision-making authority in strategic planning, operational oversight, and risk governance. This position requires advanced expertise in fraud risk, model governance, and cross-functional collaboration, and plays a key role in shaping fraud prevention strategy across the organization. What You'll Do :

• Lead and manage fraud detection activities, ensuring effective monitoring and resolution of alerts.
• Oversee fraud recovery efforts in alignment with investigative functions to ensure timely restitution and case closure.
• Conduct quality control reviews to ensure accuracy and consistency in fraud detection and investigation practices.
• Conduct regular performance reviews and provide strategic coaching to enhance team effectiveness.
• Serve as the primary authority over the fraud detection system, including vendor relationship oversight and ensuring optimal system performance.
• Execute system performance tuning and optimization to strengthen detection capabilities.
• Identify, evaluate, and implement new fraud detection agents and technologies to advance program effectiveness.
• Lead the annual enterprise-wide fraud risk assessment, identifying vulnerabilities and recommending mitigation strategies.
• Conduct fraud risk assessments for new products and services to ensure proactive integration of fraud controls.
• Direct the Fraud Risk and Control Self-Assessment (RCSA) process in alignment with enterprise risk governance.
• Perform system coverage assessments to evaluate effectiveness and identify gaps in fraud detection.
• Oversee fraud models under the Financial Crimes Prevention (FCP) Model Governance framework, including change control management.
• Collaborate with model risk stakeholders on fraud model validations and ongoing performance monitoring.
• Partner with operational leaders to define and document fraud-related roles and responsibilities.
• Produce and deliver fraud metrics, dashboards, and strategic reports to senior management.
• Participate in the annual Business Continuity Planning (BCP) exercise to ensure fraud program resilience.
• Monitor fraud trends and provide strategic insights to enhance detection and prevention strategies, including the development and refinement of fraud-related policies and procedures.

Qualifications

What You Bring

Demonstrated experience in leading fraud detection programs, managing system performance, and overseeing vendor relationships.

Strong understanding of fraud models, risk assessments, and control frameworks, with the ability to evaluate and influence enterprise-level fraud strategy.

Proven leadership and team management experience, including oversight of high-impact fraud detection and prevention initiatives.

Excellent analytical, communication, and stakeholder management skills, with the ability to present complex findings to senior leadership and influence decision-making.

Familiarity with regulatory requirements related to fraud, AML, and financial crime, and the ability to interpret and apply them in policy and program development.

Demonstrated ability to exercise independent judgment in matters of significance, including system configuration, risk mitigation, and model governance.

Experience developing and refining fraud-related policies, procedures, and governance frameworks to ensure compliance and operational effectiveness.

Ability to lead cross-functional collaboration and drive continuous improvement in fraud detection capabilities and risk controls.

Education

Benefits & Perks

We offer a competitive benefits package designed to support your success :

Visit our benefits page to learn more

Join City National Bank of Florida. The possibilities are endless.