Account Director, Ecommerce & Amazon

Account Director, Ecommerce & Amazon Job

E-commerce is a fast-paced industry, and the only constant is change- we are looking for someone dynamic, curious & confident to join our team as an Account Director for our Amazon CPG business. This role is responsible for providing strategic, tactical, and operational leadership on the highest levels. Leading a team that is focused on providing Amazon-focused e-commerce strategy and best-in-class execution for many customers including some of the world's largest consumer packaged goods brands. In a work-from-home environment; teaching, training and the development of all team members are essential to creating a positive culture. Collaboration with other business management & Advantage Unified Commerce teams is crucial for success in this role as our Enterprise approach and breadth of services are key to our approach. In addition to leading the team & client relationships, new business development is a core focus that all leaders actively participate in.

Job Responsibilities :

• Oversee and drive client growth within existing account portfolio and is responsible for helping achieve the team and division's annual sales budget via current client growth, new service creation, new business development, etc.
• Manage, nurture and own key client relationships to ensure satisfaction, retention, and growth, identify opportunities to upsell and expand services, proactively address client needs, and collaborate with internal teams to deliver tailored solutions that drive long-term success building a trust-based partnership with client teams, and agency partners
• Works directly with managers having regular communication with them to ensure they are driving the business forward and helping them address short- and long-term goals, initiatives & challenges.
• Understand the needs of clients to ensure the team is consistently meeting and exceeding expectations of relationships, while also understanding our contractual duty.
• Develop standards, systems, and best practices (using people or technology) to consistently improve upon our ways of working. Innovate upon & improve current offers. Building the formal frameworks and methodologies for key strategic issues both leveraging existing resources and creating new innovative concepts across the organization, ensuring processes are in place.
• Participate in hiring of business managers & strategic business advisors. Entails managing both accounts and direct reports.
• Collaborates with executive leadership and peers to ensure understanding of key initiatives and results. Actively engaging in company culture & leadership, driving a fun, positive, virtual work environment that is scalable, collaborative, and results-oriented.

Skills, Knowledge, and Abilities :