Technical Account Director

Technical Account Director

Our company is changing the world through digital experiences. Adobe gives everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Technical Account Director (TAD) position at Adobe offers a remarkable opportunity to be at the forefront of customer success and technical strategy. By joining our team, you will play a pivotal role in enabling our largest customers to increase their investment in Adobe's Digital Experience Solutions.

What You Will Do :

• Lead ultimate success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.
• Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.
• Assess and mitigate strategic customer technical risks and opportunities.
• Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.
• Drive alignment and reporting on engagement status and outcomes.
• Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
• Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
• Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
• Collaborate with Adobe's internal teams and third-party partners to support customer success.
• Lead a matrixed services team involving multiple project teams.
• Develop effective relationships with customer partners and recommend how features fit within customers' environments.
• Lead architectural and design discussions to ensure optimized solutions.

What You Need To Succeed :

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is