Assistant ManagerThe Salty Donut • Atlanta, GA, US

Assistant Manager

The Salty Donut • Atlanta, GA, US

30+ days ago

Job type

Full-time

Job description

Assistant Store Manager

Assistant Store Managers oversee everything that happens within the 4 walls of their store. The Assistant Store Manager is the second in command to their Store Manager. You are a key component in making sure that the overall goals of the store are achieved. These goals are assisting your manager, your team, guest service, ridiculous quality, cleanliness, and last but not least- team member satisfaction, meaning how exciting, fun, and professional you create the work environment to be for your team.

What We Offer :

Schedule flexibility - Managers are scheduled to work 45-50 hours per week
Competitive weekly salary
Quarterly Bonus
6 weeks paid parental leave
Health, dental and vision benefit plan options for full-time team members
Matching Health Savings Account
Matching 401(k) and Roth retirement plans
Company paid life insurance
Team member Assistance Programs
Pet Insurance
40% off all merchandise, donut and coffee orders, and catering
Friends and family discount
Anniversary Program
Generous PTO, Sick Time and Well-Being Time off

About You :

3+ years of prior food and beverage specific experience in a supervisory capacity. Experience in fast casual restaurants is preferred

Experience in Food Safety + Planning Food Safety Certification required or ability to obtain within first 90 days of employment (ServSafe Manager's Certification).

Comfortable working in a fast-paced environment.

P&L, COGS, Understanding Budgets, Financial Planning and Strategy, Labor / Scheduling, Training & Team Development.

Maintaining professionalism in the workplace.

Maintaining consistent attendance and punctuality.

Ability to coach in a positive, fair and discreet manner for team members to grow and improve.

Accepts accountability (no blame) for job performance, strives for constant improvement in areas of opportunity, solution oriented, able to turn "problems" into opportunities for positive results.

Ability to coordinate multiple tasks such as food, beverage + labor cost while maintaining required standards of operation in daily restaurant activities.

Must possess excellent communication skills for dealing with diverse staff.

Coachable : actively looks for feedback to grow and improve.

Self-starters : takes initiative, thinks of the big picture, relays store needs and communicates with the team.

Guest service-oriented : Passion for the guest experience, service driven.

Innovative and creative by finding ways to increase opportunities to positively impact business

Can manage multiple projects, delegates freely with quality.

Proficient computer skills in the Microsoft Office suite.

Personal characteristics reflective of The Salty : high-energy, action oriented, self-motivated, positive and humble attitude, service-focused, flexible, fun-loving personality, and ethical with a high degree of integrity.

Belief in and passion for The Salty's core values.

Ability to work weekends and holidays

Ability to work in a standing position for long periods of time (up to 10 hours)

Ability to bend, reach, stoop, and lift up to 30 pounds

Fluency to read and communicate in English

Essential Responsibilities :

Leadership Responsibilities :

A positive attitude

Maintaining professionalism in the workplace. Modeling desired behavior for your team. Balancing guest service and a great camaraderie within the company.

Guest service :

Mastering the art of knowing your guests - who your regulars are and what they order.

Assisting guests in a happy, positive, genuine way all of the time to ensure they feel at home.

Consistently checking in on guests throughout the day, introducing yourself to them, checking on their order, answering any questions they may have

Anticipating needs - being able to read the room and know who's enjoying their order, who isn't, effectively addressing guest concerns and complaints with a +1 attitude.

Scheduling appropriately for store business and for catering opportunities

Attendance :

Maintaining consistent attendance and punctuality. Following the attendance policies set by The Salty.

Holding your team accountable to attendance policies in a fair and consistent manner

Your people :

Develop a team by identifying talent, building skill sets through training, and growing future company leaders.

Build meaningful relationships with your team and guests, rooted in authenticity invest time to build trust.

Empower your team to create meaningful connections with each other and the guest every day.

Make an Impact : Inspire your team, owning your business, and architecting guest service experiences across all touch points.

Driving continuous performance improvement focusing on leading indicators. You must be balanced in your approach focusing on people, financial, and guest experience - equally.

Understanding how to appropriately address both team member errors and praises; providing constructive criticism and corrective action when needed; but also knowing to praise a team of both small and big wins as well.

Your store :

Treating your store as your home. Being able to notice the small details (ex : a floorboard that is chipped and needs to be fixed) without anyone needing to tell you first.

Regularly tasting donuts and coffee. Making sure that everything is up to par (ex : glazes are the right consistency, donuts look just like advertised) and that your team members are well trained on the entire menu.

Catering :

Assisting your Store Manager with hiring and training a team of Catering experience team members.

Your guests :

Mastering the art of knowing your guests - who your regulars are and what they order.

Consistently checking in on guests throughout the day, introducing yourself to them, checking on their order, answering any questions they may have

Anticipating needs - being able to read the room and know who's enjoying their order, who isn't, who needs a box / bag to go, etc.

Problem Solving :

As a manager, you wear many hats. It's your duty to address issues before they become bigger problems

Creative thinking and good judgment that prioritizes the business, the team, and the guest

Administrative Responsibilities :

Store :

Opening and closing the store

Daily completing any opening / closing manager lists on Zenput

Knowledge of proper cash handling, ability to close the register out, and knowledge of how to count tips.

Knowledge of how to set and disarm the alarm

Cash deposits (Monday - Saturday, following cash handling policy) / getting change

Calculating and dispersing cash tips

Assisting the Store Manager with Inventory and store ordering (boxes, napkins, foh cleaning supplies, water bottles, etc)

Uniforms :

Ensuring that all stores are not only wearing their appropriate uniform at all times, but that each team member has accurately received their uniforms.

Cleanliness / maintenance :

This is your shop, your home, so if something is in need of repair or TLC, it's your responsibility to bring it back to life.

Guest issues :

Join Parachute • Griffin, GA, US

Francesca's • Alpharetta, GA, US

Full-time

Job Opportunity At Francesca's.We offer a creative and friendly environment with plenty of opportunity for advancement.Our inclusive brand reflects our people and commitment to the world.We want yo...Show more

Last updated: 30+ days ago • Promoted

Assistant Store Leader (Assistant Manager)

7-eleven • Alpharetta, GA, US

Full-time

If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role! We're hirin...Show more

Last updated: 9 days ago • Promoted