Loan Servicing Onboarding Specialist

Loan Servicing Onboarding Specialist

We are seeking a detail-oriented and process-driven Loan Servicing Onboarding Specialist to join our fast-growing servicing team. This position plays a critical role in the accurate and timely onboarding of newly originated and transferred loan portfolios, including both real estate-secured and chattel loans. The ideal candidate has a deep understanding of loan boarding best practices, system mapping (FICS preferred), and compliance-driven data integrity.

Coordinate and execute the onboarding of new loan portfolios, including bulk transfers and individual originations.

Import and validate loan data using system templates (e.g., FICS import modules), ensuring all critical fields are accurately mapped and reconciled.

Conduct pre-boarding audits : verify collateral data, escrow balances, interest calculations, and payment schedules.

Work closely with originations, escrow, compliance, and IT teams to ensure smooth data transfer and onboarding handoff.

Review and upload required loan documentation, including security instruments, amortization schedules, insurance declarations, escrow analyses, and borrower contact information.

Track onboarding milestones and maintain detailed logs of pending documentation or data corrections.

Generate borrower communications such as welcome letters.

Troubleshoot data anomalies or system errors and escalate issues for resolution.

Assist with onboarding checklists and playbooks to standardize and improve future transfers.

Support audits, investor due diligence, and servicing reviews related to data boarding.

2+ years of experience in mortgage or consumer loan servicing, preferably in a loan boarding or data reconciliation capacity.

Familiarity with FICS, MSP, or equivalent servicing platforms.

Strong knowledge of mortgage documents and data fields (e.g., Note, Security Instrument, Escrow, Amortization).

Proven attention to detail and ability to identify and correct data inconsistencies.

Intermediate to advanced Excel skills (e.g., VLOOKUP, pivot tables).

Excellent organizational and time management skills.

Strong written and verbal communication skills.

Experience with chattel loan boarding, including manufactured housing loans.

Prior experience onboarding servicing transfers or investor portfolios.

Knowledge of escrow administration, loan accounting, and compliance regulations (RESPA, TILA).

Experience working with servicing systems (FICS), Payment processing (Paymentus), Black Knight, or API-driven loan systems.

Above market salary.

HMO on Day 1 for principal and two dependents.

Government-mandated benefits.

Performance-based incentives.

Quarterly Company Events.

1,000 PHP De Minimis.

Equipment and software provided.

NightOwl Consulting was born from the desire for more! As prior clients of a BPO, we found ourselves struggling with support, understanding of our business industry, and the treatment of our global family from this, NightOwl Consulting was born. Our mission is to connect companies with world-class talent with the overall vision to build a global family that aspires to reach its highest potential.

Our Hiring Process : Stage 1 : Applied

Stage 2 : Assessment

Stage 3 : Client Interview

Stage 4 : Hired