Leaves Administration Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

The Centralized Leave of Absence (LOA) Supervisor is responsible for supervising, coaching, developing, and motivating a team of LOA administrators to deliver maximum customer satisfaction. The LOA Supervisor will serve as a subject matter expert to employees and managers on leave of absence policies and processes for all types of continuous, reduced schedule, and intermittent leaves. The LOA Supervisor will serve as an escalation point for LOA administrators needing additional help or guidance in their daily tasks. The role will also assist senior management in resolving division leave issues and working on special projects as assigned.

Main responsibilities :

• Supervise, coach, develop, motivate, and lead a team of LOA administrators to achieve optimum performance and comply with all company policies and procedures.
• Serve as a first-level resource for the LOA team. Team Supervisors will ensure that their team is knowledgeable of state and local leave policy.
• Serve as a point of escalation for associate concerns and to resolve complex issues escalated by divisions or senior management.
• Assist with continuous improvement in processes, policies, and development of standard operating procedures (SOPs), as needed.
• Research and follow up on calls which could not be resolved within the pre-established time limit. Sets realistic time deadlines for research, exhausts all available resources to obtain information, evaluates conflicting information, and zeros in on essential communication.
• Provide reports and updates to Senior Manager regarding team members’ performance and the team's production results. Devise, present, and conduct improvement plans as needed.
• Maintain weekly production data on LOA administrators using designated knowledge management systems and processes.
• Maintain reports, letters, and other artifacts as needed to adjudicate claims using designated knowledge management systems.
• Responsible for enforcement of company policy through corrective action for immediate staff (as needed).
• Be knowledgeable of company policy inside and out and do not hesitate to address non-compliance.
• Regularly informs superiors of problems. Communicates with and coaches LOA administrators, so formal corrective action is rarely needed.
• Attend / Conduct weekly meetings for planning hours, volume, staffing, and cost containment.
• Takes a participative approach to meetings and helps others with problems beyond his / her control.
• Attend / Conduct weekly meetings for morale focus groups, shift meetings, positive news.
• Serve on interview panels and participate in the final selection of new administrators.
• Communicate performance against department goals on a weekly basis. Identifies team members' strengths and areas for improvement. Delivers feedback to team members directly and constructively.

We are looking for candidates who possess the following :

Education Level :

Experience Level :

Skills and Experiences :

We also provide a variety of benefits including :

Our Values – Click below to view video :

A copy of the full job description can be made available to you.

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