Restaurant Manager
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
The Restaurant Manager is responsible for overseeing daily operations, ensuring a high level of guest satisfaction, managing a motivated team, and driving store profitability. This position requires strong leadership, organizational, and customer service skills to deliver high-quality food and beverages in a fast-paced environment.
Key Responsibilities :
Team Leadership & Management :
Recruit, train, and supervise team members
Ensure compliance with company policies, procedures, and standards
Operational Management :
Oversee daily store operations, including opening and closing procedures
Ensure that all food safety procedures are followed and that equipment is maintained properly
Customer Service & Sales :
Maintain high standards of guest service, addressing complaints and concerns professionally
Implement strategies to drive sales, increase guest loyalty and improve overall store performance
Financial Management :
Track store financial performance including sales, labor costs and inventory control
Manage cash handling, banking, and financial reporting procedures
Benefits of working for a Dunkin' franchisee :
This role is perfect for someone who thrives in a fast-paced environment, has a passion for customer service and can motivate a team to deliver excellent results.
Required : High School Diploma or Equivalent; college degree in hospitality or business management preferred
Skills : Strong leadership and team-building skills; Excellent communication and customer service skills; Ability to manage multiple tasks and work in a fast-paced environment; Proficient in using technology, including POS systems and Microsoft Office and Excel; Flexible availability, including weekends, holidays, and early mornings or late nights as needed; Must have reliable transportation
Manager • Midlothian, VA, US