Solutions Manager

About the Role

Impact you will make

The Solutions Manager acts as the "concierge" for FinThrive clients. This role is committed to providing superior customer service experience by using in-depth product knowledge, detailed troubleshooting, and quality technical support when resolving post-implementation issues. As a part of the Solutions Manager team, you'll be exposed to the many facets of FinThrive as well as career growth opportunities. The working hours for this role are 1PM-10PM CST .

What you will do

• Deliver superior customer service while fielding customer inquiries and requests, assisting with troubleshooting reported issues, and aiding using our applications in accordance with the internal policies, providing clear and concise documentation
• Provide coordination and clear communication via phone, email and support cases to both internal and external customers
• Organize, investigate, and resolve assigned work in a timely and effective manner
• Leverage knowledge of claims and collections to support customers using our application
• Interface / communicate with other departments to ensure product maintenance utilizing established procedures
• Support application functionality and remain current on release updates and product knowledge
• Document all customer interactions
• Adhere to established procedures of documenting cases
• Document software / product bugs and features for development
• Provide support to our Hawaii & West Coast customers by working a shift covering their core hours (1-10pm CT)

What you will bring

What we would like to see

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com / careers-benefits.

FinThrive's Core Values and Expectations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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Pay Transparency Notice

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

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