OCM (Organizational Change Management)

We are currently driving a multi-year initiative to unify the digital customer experience across all customer-facing applications. The initial MVP is focused on the Electrical Sector Americas, with a strong emphasis on distributor purchaser personas.

Scope of MVP :

• Order management
• Digital assistant interactions
• Unified customer profile and sign-on across platforms

Technology Stack : Includes Azure, Salesforce, Order Center, Project Center, ERPs, Middleware, Snowflake, AEM, and others.

Future Vision :

Support Needed : We are seeking a resource to assist with the following areas :

Skills

Mandatory Skills : Change management