Digital Onboarding AdvisorCategorySales & Relationship ManagementJob Id2025-0025492LocationMinneapolis, MN, United StatesPosting Start Date10 / 16 / 2025Anticipated Posting End Date11 / 01 / 2025

Digital Onboarding Advisor

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

The role of the Flash Advisor is to deliver best in class Digital Onboarding experience for our clients. Flash Advisors support net-new corporate bankcard programs. This is accomplished by supporting clients through the card program setup from invite through program setup. Flash is a consistently improving digital onboarding tool allowing for collaboration between internal groups and clients to create an efficient onboarding process. A Flash Advisor ensures a smooth digital onboarding process by assisting clients, being flexible with competing priorities, providing feedback to key stakeholders, and offering best practices.

Responsibilities include :

• Assist internal and external stakeholders in the Digital Onboarding process from Invite to Program Complete by answering client questions, requesting corrections when necessary and sharing best practices.
• Implement new client corporate card programs.
• Actively problem solve throughout the Digital Onboarding Process to ensure a smooth client experience.
• Manage client communications via email and phone line for client and internal stakeholder questions.
• Leverage internal resources to support and troubleshoot client needs.
• Remove barriers throughout the Digital Onboarding process when applicable.
• Provide feedback to Management on the client experience, internal processing experience and suggestions on how to improve the process based on client scenarios.
• Receive and apply feedback from internal and external stakeholders on how to best support the client experience.
• Adapt to changing and competing priorities at every stage of the Digital Onboarding process.
• Build strong relationships with stakeholders to allow for flexibility and adaptability in their processes as well as Flash Advisor processes.
• Document new processes and update existing SOP documentation to ensure accurate and up to date information.
• Client Consultation Throughout the Application and Program setup, a Flash Advisor will consult with clients regarding questions, best practices, and any ancillary products they may have. This consultation may happen via email or phone based on the phase and client communication preference. Flash Advisors may offer input on best practices as well as guidance on who to contact for ongoing support.

Basic qualifications :

Preferred skills and experience :

Location : Minneapolis, MN

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.