Director of Operations & Client Success

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This range is provided by Assort Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00 / yr - $140,000.00 / yr

About The Company

Assort’s vision is to make exceptional healthcare accessible anytime, anywhere, for everyone. We are building the most trusted patient-facing multimodal AI agent with industry-leading safety, accuracy, and user experience. Today, we have helped over 250,000 patients navigate care and are growing rapidly (millions in ARR every quarter, 6.1x growth since Q4 2024).

Come build and scale Assort OS - designed to empower physicians and patients with a customizable fleet of genAI agents. Our platform transforms patient-facing interactions by automating operational tasks, enhancing patient engagement, and driving superior health outcomes.

We’re well-capitalized with backing from leading institutional investors like Quiet Capital—along with others to be announced soon—as well as strategic angels, including the former CMO of Flatiron Health, a board director of Athena Health, and the founders of Infinitus, Mercury, Mammoth Biosciences, and PathAI.

Assort is led by Jon (Founder of Shimmer YC S21, 7 publications in healthcare AI, former UCSF med student, Stanford grad in top 3%) and Jeff (former Head of Product Engineering at Athelas / Commure, first engineer at Cameo, engineer at Facebook, Duke grad).

About The Role

We are seeking a Director of Operations and Client Success to help us support our next >

1M patients on our platform in 9 months. We are looking for a self-starter who is ready to wear many hats, foster strong relationships with our customers, and build and scale processes and strategy from zero to one. You’ll have lots of autonomy and will need to be comfortable operating in ambiguous situations with an entrepreneurial mindset.

You will be responsible for building and operating the business behind our AI. This involves helping healthcare organizations understand and onboard to our products, identifying what to build next, and establishing foundational processes that will enable us to scale. Over time, you will develop into a player-coach, mentoring others while contributing to operations.

We are well-funded and offer competitive compensation, generous equity, and standard health benefits.

What you’ll do

• Lead customer onboarding and implementations
• Manage and resolve customer feedback and issues in line with company values
• Identify product improvements and new offerings to support our customers
• Develop processes and strategy independently from scratch
• Collaborate with our Operations Analyst Team for QA / QC, reporting, and analysis
• Expand customer relationships and contracts by communicating value and identifying opportunities
• Partner with engineering to design and implement reporting tools and dashboards

What we’re looking for

Bonus points

Benefits

Compensation

How We Work & What We Value

Our operating principles include : Back to basics, Accessibility for all, Always accountable, Relentless resilience, Ship fast, ship often.

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