Director of Operations & Client Success
TieTalentSan Francisco, California, US- Full-time
About About the Company
Ensure you read the information regarding this opportunity thoroughly before making an application.
Assort's vision is to make exceptional healthcare accessible anytime, anywhere, for everyone. We are building the most trusted patient-facing multimodal AI agent with industry-leading safety, accuracy, and user experience.
Today, we have helped over 400,000 patients navigate care and are growing rapidly (millions in ARR every quarter, 6.1x growth since Q4 2024).
Come build and scale Assort OS - designed to empower physicians and patients with a customizable fleet of genAI agents. Our platform transforms patient-facing interactions by automating operational tasks, enhancing patient engagement, and driving superior health outcomes.
We're well-capitalized with backing from leading institutional investors like Quiet Capital-along with others to be announced soon-as well as strategic angels, including the former CMO of Flatiron Health, a board director of Athena Health, and the founders of Infinitus, Mercury, Mammoth Biosciences, and PathAI.
Assort is led by Jon (Founder of Shimmer YC S21, 7 publications in healthcare AI, former UCSF med student, Stanford grad in top 3%) and Jeff (former Head of Product Engineering at Athelas / Commure, first engineer at Cameo, engineer at Facebook, Duke grad).
About the role
We are seeking a Director of Operations and Client Success to help us support our next >
1M patients on our platform in 9 months.
We are looking for a self-starter who is ready to wear many hats, foster strong relationships with our customers, and build and scale processes and strategy from zero to one. You'll have lots of autonomy and will need to be comfortable operating in ambiguous situations with an entrepreneurial mindset.
You will be responsible for building and operating the business behind our AI. This involves helping healthcare organizations understand and onboard to our products, identifying what to build next, and establishing foundational processes (supporting account needs, navigating billing, UX feedback) that will enable us to scale.
As time goes on, you will develop into a player-coach, not only contributing to the construction of our operations but also mentoring those around you.
We are well-funded and offer competitive compensation, generous equity, and standard health benefits.
What you'll do
- Lead customer onboarding and implementations
- Directly manage and resolve customer feedback and issues in a manner consistent with our company values.
- Identify product improvements and new product offerings to better support our customers and expand our impact
- Operate autonomously to develop processes and strategy from scratch.
- Collaborate with our Operations Analyst Team to support thorough QA / QC of our product, as well as insightful internal and customer-facing reporting and analyses
- Expand customer relationships and contracts by communicating clear business value and recommending additional opportunities to work with Assort.
- Partner with our engineering team to design, build, and execute reporting, dashboards, ticket systems, and other tools to drive decisions / actions from customers.
What we're looking for
Bonus points
What benefits do we offer?
Compensation
How We Work & What We Value
We have published our operating principles "Raising the BAARS in Healthcare" on our blog - they describe how we work at Assort. They cover how we aim to run projects, spend time, and make decisions. Specifically :
Languages
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