Debt Collector

Job Type

Full-time

Description

Job Title : Collector

Job Summary :

Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach. You'll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations.

If you're a strong communicator, a skilled negotiator, and thrive in a fast-paced, results-driven environment, we'd love to connect with you.

Essential Duties :

• Manage a high volume of inbound and outbound calls in a fast-paced collections environment
• Maintain and update assigned accounts within the collections system daily
• Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
• Negotiate payment arrangements and settlements in accordance with company and client guidelines
• Accurately update customer account information and notes
• Verify and confirm customer account details and banking information
• Process secure payments and update payment methods as needed
• Investigate and resolve discrepancies on accounts
• Communicate professionally with consumers, attorneys, and third-party representatives
• Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client / firm compliance policies
• Assist the team with projects and other departmental tasks assigned

Performance Expectations :

Performance is measured monthly through scorecards evaluating :

Performance is benchmarked against peers with rankings provided.

Education / Experience :

Knowledge / Skills / Abilities :

What We Offer :

Join Our Team

At Blitt & Gaines, P.C., we're committed to fostering a supportive, inclusive, and high-performance workplace. If you're looking to build your career in collections while making a meaningful impact, we encourage you to apply today!

Salary Description

$18-$25