Scheduling Coordinator

Job Description

Job Description

At Community Dental Care (CDC) we believe that everyone deserves high quality, compassionate, and culturally-sensitive oral health care, and that is what we provide our patients.

We hire team members who are committed to our mission and want to make a difference in the lives of others. We value our employees and equip them with the tools and training needed to be successful.

Join Our Team!

CDC has a full-time opportunity for a Scheduling Coordinator at our Rochester clinic. This position serves a critical role in the clinic as they are often the first point of contact with the patient and enable the clinic to run smoothly.

No prior dental experience required just a great attitude and an ability and willingness to learn a new industry!

Scheduling Coordinator Key Responsibilities :

• Greet patients by phone or in-person, schedule their appointments in the computer and create a positive, welcoming experience
• Manage the daily, weekly, and monthly schedule and adjust schedules as necessary to ensure a smooth clinic flow
• Register new patients and maintain accurate patient records
• Check that lab cases have been received the day before treatment, and call in lab cases if needed
• Keep patients informed of expected wait time if a doctor is behind schedule
• Filling out and explaining interpreter forms
• Explain ER protocol / procedures to patients
• Copy and scan documents into patients’ charts
• Request chart / patient transfers
• Record patient issues / conversations in communication log or chart

Clinic Hours :

• Monday / Tuesday : 7 : 50am 3pm
• Wednesday / Thursday : 7 : 50am-5pm
• Friday : 7 : 50am-2pm

Scheduling Coordinator Qualifications :

• High school diploma or equivalent
• 1-2 years of customer service experience, preferably within an office setting
• Bilingual proficiency in Spanish, Karen or Hmong required
• Excellent written and verbal communication skills
• Organized and skilled at multi-tasking in a fast-paced environment
• Experienced within MS Office or other computer software

What We Offer :

• Collaborative, innovative and inclusive team environment
• Internal growth and development opportunities
• Comprehensive medical, dental and life insurance
• Paid time off and holiday pay
• 401k plus company match

About Us :

At Community Dental Care everything we do is about providing the most caring, culturally respectful, quality dental care to people of all ages and abilities.

We provide comprehensive oral health care, preventive education, professional training and advocate for access for all. Our team of 260+ employees staff our full service dental clinics in St.

Paul, Maplewood, Robbinsdale, Rochester and Buffalo.

At CDC we value our diversity and are stronger because of it. We celebrate the diverse cultural norms and traditions of our staff and patients, and strive to meet their needs in a culturally competent and compassionate manner.

Community Dental Care is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.