Sales Support

Job Description

Job Description

We are looking for an experienced Sales Support specialist to join our team in Santa Barbara, California. In this role, you will play a vital part in assisting the sales team, ensuring seamless operations and excellent customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.

Responsibilities :

• Collaborate with the sales team to provide administrative support and streamline operations.
• Manage post-sales activities, ensuring customer satisfaction and resolving any issues.
• Handle inbound and outbound sales inquiries, delivering prompt and attentive responses.
• Process and track order entries, maintaining accuracy and attention to detail.
• Assist in preparing sales documentation and reports for internal use.
• Coordinate communication between departments to ensure timely delivery of products and services.
• Support lead generation efforts by identifying potential customers and opportunities.
• Maintain up-to-date knowledge of company products and services to assist customers effectively.
• Monitor sales performance metrics and provide insights to improve processes.
• Address customer concerns and provide solutions to enhance their experience.
• Minimum of 3 years of experience in a sales support or related role.
• Strong knowledge of post-sales processes and customer service practices.
• Proven expertise in handling inbound and outbound sales inquiries.
• Proficiency in order entry and maintaining accurate records.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with sales performance metrics and reporting.
• Detail-oriented with strong organizational and multitasking abilities.