Retail Senior Store Manager

Senior Store Manager And Flagship Store Manager

Employee Benefits

Competitive wages for both full and part time opportunities

401K plan with company match after 1 year

Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement

Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year

Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time

Sick time accrues 1 hour for every 30 hours worked up to 72 hours

Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure

4 premium holidays, 2 non-premium holidays, and 2 floating holidays

Paid parental leave for both moms and dads!

Adoption Assistance Program

If you are a regular full-time employee at FedEx, or are a part-time employee at FedEx who has completed 91 days of employment and worked a minimum average of 12 hours per week, you may enroll yourself and your eligible dependents in FedEx medical, dental, and / or vision coverage. You may also enroll in the Flexible Spending Accounts (FSA)

LTD & STD Disability (full-time employees only), Life Insurance, Commuter, and Voluntary benefits

Valuable employee discounts on shipping, printing, and access to PerkSpot, which offers discount programs for items such as auto purchases, computer products, mobile phone products, education, and more

Free help with career development aspirations / training for all FedEx Office employees

Position Summary :

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.

General Duties And Responsibilities :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Understand and model FedEx Office values to customers and team members

Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people

Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs

Regularly work with our largest accounts, complex customer needs and / or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers

Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience

Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation

Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets

Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits

Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members

Share ideas and use Quality Improvement tools in order to improve the business

Minimum Qualifications And Requirements :

Bachelor's Degree preferred

Minimum High School or GED

4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience

Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions :

Ability to stand and / or to move about the store to manage the daily operations

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend / twist at the waist and knees

Ability to travel as required in order to meet with customers, vendors, other team members, and / or related to other business necessities

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities

Ability, on a consistent basis, to work within the appropriate level of independence

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications :

Pay Transparency : This compensation range is a reasonable estimate of the current starting pay range in NJ. Actual starting pay is determined by experience relative to the job, market level, specific location, and other job-related factors permitted by law. Regular full- and part-time employees who complete 91 days of employment and work a minimum average of 12 hours per week are eligible to enroll in medical, dental, and / or vision coverage. Educational assistance for tuition requires 90 continuous days of employment to receive reimbursement. Full- and part-time employees are eligible for 401(k) on the first day of the month coincident with or next following one month of service. Company match after 1 year of service.

Pay : $61,578.15 - $98,525.05 annually

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs / wastes, and to optimize profitability in areas of responsibility.

Applies Quality concepts presented at training during daily activities.

Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.