Director, Digital Engagement & Innovation

Director, Digital Engagement And Innovation

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease. At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding - both professionally and personally - because we are making a difference. We are passionate about what we do. We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission - to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community. At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

Position Summary : We are seeking a highly organized and strategic Director, Digital Engagement And Innovation to join our Medical Affairs Digital Engagement And Innovation team. This role will report to the Head of Digital Engagement And Innovation and be responsible for driving capability evolution, digital transformation, and operational excellence across Medical Affairs. The ideal candidate will lead various digital initiatives, including AI integration, digital content strategy coordination, and medical affairs process optimization, ensuring the seamless adoption of innovative solutions. This individual will play a key role in aligning digital engagement strategies, data analysis, and efficiency enhancements within Medical Affairs. This role offers an exciting opportunity to shape digital transformation in Medical Affairs, leveraging AI, analytics, and digital strategies to drive innovation and efficiency.

Responsibilities :

• Digital Innovation Leadership (30%) Lead the execution of digital transformation initiatives within Medical Affairs, ensuring adoption of emerging technologies Partner with key stakeholders to implement innovative digital solutions to enhance engagement and operational efficiency Manage the execution of digital campaigns and technology deployments (e.g., SPROUT management) Manage the assessment and optimization of AI initiatives and other pilot programs to enhance engagement and efficiency Assist in evaluation and integration of new digital technologies into Medical Affairs workflows Support the leadership in building capability in the organization from a process, people and technology perspective to continue to drive adoption of digital solutions Document and share best practices for digital innovation projects
• Digital Operations Coordination (20%) Oversee the end-to-end execution of digital initiatives, ensuring alignment with Medical Affairs objectives Maintain operational timelines, resource allocation plans, and status reports Track deliverables and maintain comprehensive documentation of digital workflows Drive cross-functional collaboration to streamline digital project execution
• Digital Engagement And Content Management (30%) Lead the pull through of digital newsletters, website updates, and other digital content initiatives Collaborate with agency partners and internal stakeholders for content development and approval Ensure compliance with medical, legal, and regulatory review processes Manage content calendars and editorial schedules to align with Medical Affairs strategy
• Congress & Scientific Meeting Support (10%) Oversee digital execution for major medical congresses in collaboration with the Congress Excellence process (e.g., WCN, NKF, ERA, ASN) Ensure timely website updates and maintenance related to congress activities Implement and optimize digital congress strategies for enhanced engagement Track and analyze congress-related digital performance metrics
• Analytics & Insights Collaboration (10%) Partner with operations teams to identify key metrics and reporting needs for digital initiatives Provide strategic guidance on data interpretation and recommend optimization opportunities for digital engagement strategies Advise on dashboard design and performance tracking approaches to support decision-making Work with commercial analytics and operations teams to ensure alignment between digital strategy and performance measurement Collaborate on the development of actionable insights that inform future digital innovation priorities

Education / Experience Requirements : Advanced degree in a related field (Pharmaceutical Sciences, Business, Communications, Digital Marketing, or similar). Equivalent combination of education and applicable job experience may be considered Minimum 8 years of experience in digital operations, innovation, or implementation roles, preferably in healthcare or the pharmaceutical industry. Proven experience in digital content management, execution, and optimization Strong expertise in analytics, reporting, and performance tracking Hands-on experience with CRM systems and digital workflow management tools Excellent organizational, project management, and time management skills Exceptional written and verbal communication abilities Ability to navigate compliance and regulatory requirements within digital initiatives Preferred Qualifications : Experience in Medical Affairs or healthcare communications Experience in AI implementation, machine learning applications, or digital automation solutions Knowledge of medical congress strategies and execution Familiarity with pharmaceutical industry compliance requirements Experience driving change management and capability building initiatives within a corporate environment Additional Skills / Experience : Strategic thinker with the ability to translate digital innovation into impactful execution Detail-oriented with strong project management and follow-through Ability to manage multiple workstreams simultaneously while ensuring high-quality delivery Strong stakeholder management and cross-functional collaboration skills Proactive problem solver, capable of navigating complex challenges Adaptability to changing priorities in a fast-paced environment Tech-savvy with a strong ability to learn and implement new digital tools quickly Ability to travel 30% domestic and internationally. All positions have an essential job function to be able to perform face to face work with colleagues and / or onsite in San Diego. No role is expected to be 100% remote