Online Banking Operations Specialist

A company is looking for an Online Banking Operations Specialist.

Key Responsibilities

Provide professional support to clients and handle inquiries efficiently

Perform account maintenance, resolve Electronic Funds Transfer disputes, and support clients via phone, email, and chat

Review exception reports, recommend corrections, and ensure compliance with policies and regulations

Required Qualifications

High School Diploma required; equivalent education and experience may be considered

0 to 2 years of experience in online / retail banking or call center preferred

Knowledge of retail banking products and online banking services

Ability to analyze client-related financial information

Experience with data entry and file maintenance in banking systems