Finance Customer Contact Center Specialist

Finance Customer Contact Center Specialist

CoStar Group (NASDAQ : CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We are currently in search of an energetic, highly motivated individual to join our growing Finance Customer Contact Center team. If you thrive in a fast-paced environment and can successfully balance multiple priorities and have a keen focus toward results, this is a great opportunity to join a company that continues to beat our own growth records!

The Finance Customer Contact Center Specialist responds to clients and stakeholder inquiries on matters related to the Order-to-Cash process that include : invoicing and billing, contracts, and other financial matters to determine what corrective action is required. This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction.

The Finance Customer Contact Center Specialist utilizes company CRM tools to obtain and evaluate all relevant data to handle, process and trouble-shoot requirements. Proficiency in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and timely manner is required. Our goal aims to promote and deliver a "World-Class" experience with every interaction.

The Finance Customer Contact Specialist will work collaboratively in a team environment across a variety of departments, including Sales, Billing and Contracts, Accounts Receivable, Cash Applications, Collections, and Customer Care / Service.

Responsibilities :

• Maintain fluidity in a fast-paced, high transactional environment
• Demonstrate the ability to efficiently multitask from answering inbound phone calls and complete case management tasks from internal and external stakeholders, ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Be the person who delivers first time resolution at a World-Class level
• Support and foster synergies with the Sales team to promote the growth of the business
• Develop an in-depth understanding of our software and service environment, including our CRM, Oracle Fusion, Microsoft Navision, Third Party invoice presentment portals, and in-house Enterprise solutions
• Process service cancellation requests

Basic Qualifications :

Preferred Qualifications and Skills :

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to) :

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing