Customer Service Coordinator

A company is looking for a Customer Service Coordinator to manage customer concerns and ensure satisfaction following installations.

Key Responsibilities

Receive and review customer service requests, scheduling appointments and verifying necessary materials

Prepare service schedules, assign personnel, and coordinate with supervisors to address scheduling issues

Create reports on client satisfaction and recommend improvements during monthly meetings with directors

Required Qualifications

High school diploma or GED with one year of related experience or training

Bilingual experience (English / Spanish) preferred but not required

Ability to learn about product installations and read various technical documents

Organizational skills and ability to multitask effectively

Intermediate math skills for computing measurements related to service tasks