Client Service Coordinator

Client Service Coordinator

The role of the Client Service Coordinator is to provide support to the Property Management Team and Clients by managing the office efficiently through organization, clear communication, and attention to detail. Location of this particular position is at 595 Market, supporting a Class A commercial office buildings in San Francisco. This position will also assist with administrative duties at One Bush Street. The role serves as first point of contact for the Property Management Office. The role will work collaboratively with the Property Management team and the ZO Programming team.

Responsibilities :

• Assist property staff in maintaining effective client relations. Strong focus on client satisfaction and hospitality along with rest of PMO team. This also includes performing lobby observations and Angus inspections once a week.
• Maintain inventory and order supplies for ZO spaces and property management office.
• Assist with set up and cleanup of events and trainings including ordering refreshments, ensuring tables and chairs are arranged properly, and tablecloths are ready.
• Answer and dispatch incoming calls and emails to the appropriate party in a timely fashion. Follow up as necessary on client work order requests and emails, and building staff requests.
• Assists with daily client and vendor inquiries, concerns, questions.
• Provide support to ensure smooth operations of the property office and assist building staff members on projects as needed.
• Oversee the building office files (both hard copy and digital)organizing, labeling and filing as needed.
• Process invoices and purchase orders.
• Email appropriate support documentation for monthly rent statements.
• Manage daily Angus Work Order system by inputting, monitoring, closing, and billing work orders through the system.
• Assist with move-in and move-out process. Set up and train new clients on client forms and systems, such as ZO, Angus Work Order System, LiveSafe, Access Requests, COI, and Building Rules and Regulations.
• Responsible for preparing building memos for construction, engineering, security, ZO events, and additional tenant notices as needed.
• Oversees certificates of insurance for contractors and tenants. Will follow up with appropriate parties as needed.
• Assist clients with ZO access requests, access card requests, client guest registration system, and maintain the building security systems.
• Oversees vendor access requests and access calendar.
• Maintain and update all client handbooks and contacts as necessary.
• Update staff and emergency phone / email lists and as needed, distribute to necessary staff members. Be prepared to send messages at any time via Live Safe System.
• Assist with overseeing the ZO application and the amenities and events offered through the application.

Qualifications :

Onsite presence is required for this position.

The base compensation range for this role is $55,000 - $60,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and / or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.