Fulfillment Supervisor

The Comoto Las Vegas Fulfillment Center is no exception to the words we live by - the customer experience is directly impacted regularly by the efficient workflow of our distribution and the anticipated arrival of our iconic packaging. To stay at the top of our game were on the lookout for a Supervisor who is capable of providing high level cost effective and customer-centric gong-worthy service while leading a team of exceptionally talented and driven team members.

Under the supervision of the fulfillment manager our next fulfillment supervisor is responsible for the daily operations in the Fulfillment Center and must be able to interpret (and enforce) company guidelines while maintaining the strong fulfillment culture. If youre nodding your head yes to all of the above read on - this might be the position for you.

The salary for this role is $54000 plus a benefits package and potential for EBITDA bonus.

A Day-In-The-Life of Our Fulfillment Supervisor Might Include :

• Establishing and maintaining a best in class culture. (The next Supervisor wont be afraid to have fun with the team!)
• Ensuring that the team delivers excellent internal and external customer service
• Having the ability to make decisions and report any concerning activity to fulfillment manager or general manager
• Being responsible for the accuracy of daily metrics in the following categories : Department Performance & Team performance
• Diving deep to understand the root cause of improving / declining metrics.
• Performance management as necessary on a team / employee level.
• Implementing and maintaining 1 : 1s with your team
• Ensuring that team leads and their team members have all the necessary supplies
• Maintaining a receiving accuracy of 99.9%
• Maintaining 100% same day receiving accuracy
• Spending 30 minutes on the calendar in each Path per week
• Maintaining and updating the misship form
• Establishing and continuously updating SOPs for the Receiving department on all processes (shared with Las Vegas counterpart)
• Managing and overseeing daily performance of Team Lead and team members
• Upholding the standards of the the handbook / culture on a daily basis within the FC
• Ensuring that Team Leads provide high internal customer experience on a daily basis
• Teaching and empowering Team Lead to run all aspects of the daily operation
• Delegating projects to the team lead and working with team lead to execute the projects

Qualifications :

Our Next Supervisor Has :

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator

Experience : years

Vacancy : 1