Technical Support Specialist (Electronics)

Job Description

The Technical Support Specialist serves as the expert in electronics applications in KUHN products and is responsible for assisting the aftermarket group in resolving internal and external customer inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the technical expert for all after sale service issues involving electronic components for all KNA product lines. Assist dealers to troubleshoot and repair scale and monitor components.
• Diagnose and repair electronic scale and monitor components. Maintain appropriate inventory levels of electronic repair parts.
• Review and process all warranty claims involving electronic components (i.e. : scales, weigh bars, virtual terminals, etc.). Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments.
• Assist in the investigation of warranty claims by conducting failure analysis of returned components.
• Maintain good knowledge of the service and maintenance requirements and field issues of competitors’ products similar to electronics in KNA product lines.

Education and / or Experience