Intake Specialist | Customer Care

Description

Pay Range: $20 - $23 per hour

Location: BFHQ, El Segundo

Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare. Our Intake Specialist plays a critical role in our company and we need an individual who has excellent written and verbal communication skills, proficient in customer service, practice management software, healthcare documentation, benefits verification, and community resources.

How will you help create a World Without Limits:

• Handles incoming phone calls on the intake line and assists callers with intake inquiries
• Efficiently gathers all pertinent information from the first point of contact with potential client families and offers excellent customer service experience while doing so
• Represents Behavior Frontiers positively to families interested in ABA services for their child(ren)
• Creates Salesforce profiles for incoming referrals and maintains database, updating profiles timely
• Responds to emailed referrals
• Maintains positive communications with all funding sources, clients, and coworkers
• Maintains complete confidentiality in matters of company operations, personnel, and clients
• Meets individual weekly and monthly targets
• Supports team in meeting departmental weekly and monthly targets
• Interfaces effectively with other departments and builds strong working relationships with peers in adjacent departments, such as Recruitment and Client Service Departments

Requirements:

• Ability to work in a high paced, competitive, performance-based environment
• Ability to provide excellent customer service
• Proficient in or motivated to learn health practice management software, healthcare documentation, benefits verification, and community resources
• Excellent verbal and written communication skills in English
• Excellent reading comprehension and analysis skills
• Initiative and team building skills in order to develop internal, and external relationships
• Sense of urgency and ability to convey why Behavior Frontiers is the best choice in seeking care
• Ability to multi-task with urgency in order to meet all agreed upon deadlines
• Effective planning, organizational skills, time management and prioritization; attention to detail
• Unwavering commitment to confidentiality of client PHI
• High School Diploma or GED
• Provide negative TB test results
• Able to clear FBI & DOJ fingerprinting
• Valid Government ID

Preferred but not required:

• Bilingual in Spanish or other language
• Bachelor's Degree
• Knowledge of Salesforce
• Knowledge of Applied Behavior Analysis therapy
• Preferences will be overlooked for the right candidate

Responsibilities:

• Effectively manage incoming phone calls on the intake line and assists callers with intake inquiries
• Efficiently obtains any and all pertinent information to guide potential clients through the intake process until they are connected to care
• Represents Behavior Frontiers positively to families interested in ABA services for their child(ren)
• Creates Salesforce profiles for incoming referrals and maintains database, updating profiles in a timely
• Maintain and nurture positive communicative relationships with all funding sources, clients, and coworkers
• Maintains complete confidentiality in matters of company operations, personnel, and clients
• Ensure you continue to meet Key Performance Indicators (KPI) for weekly and monthly goals
• Conducting improvement/planning meetings with manager when KPIs are not being met
• Supports team in meeting departmental weekly and monthly targets

Why Behavior Frontiers is perfect for you:

• Competitive pay with optional On-demand paychecks thru DailyPay - get paid on your own schedule!
• 401K Plan with company match after 6 months of employment
• Paid Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Medical, Dental and Vision insurance
• Opportunities for career advancement
• Performance and promotion raises
• Paid mileage & drive time
• Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
• Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
• Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
• Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
• Deals: Exclusive discounts and savings to 500+ companies and more!
• Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
• Lab Testing Discounts: 10-80% off costs of routine lab work
• New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide

Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.